Hi, I wonder if some-one could help solve a problem with my Netgear N600 DGND3700 dual band wireless ADSL router, please.
I am using a Toshiba Tecra 64 bit laptop with Windows 10, latest updates, and I use Mozilla Firefox, latest update, as my browser. The router also is checked about once a month for any new updates.
Last week I connected to the router to add a new smartphone to the routers acces list, which I use to limit general access to the network. I connect using a cable, not wirelessly. If some-one needs to access the internet then I add the laptop or phone to the access list, using the unit's MAC address.
I also tidy the access list maybe every three months or so, removing any unit that hasn't connected for two months or thereabouts.
I then tried to restore my laptop to an earlier date, as I had connected to the router in January, but I wasn't able to do that.
I tried to use Chrome to connect, which it did, but then when I tried to enter the MAC address of the new phone I got a message to say that I hadn't entered a valid MAC address, when I know that I had done, as I had the phone right beside me
At that point I took out and old Toshiba which also uses Windows 10, 32 bit, and that connected immediately, and I was able to make the changes that I needed. This old laptop doesn't have any programs installed, and I keep it in a draw in case of emergencies like this.
I have tried again a couple of times to connect to the router with my usual laptop but still no success, and I would like to find a solution to this problem as soon as possible. I have tried restsrting my laptop several times, I have downloaded all the latest updates from Microsoft, but still no good.
Any advice would be most gratefully received, so thanks in advance.
So it looks like I am going to have to find the solution elsewhere, unfortunately.