N600 router, getting Javascript message.

[Parkman1]

Hi, I wonder if some-one could help solve a problem with my Netgear N600 DGND3700 dual band wireless ADSL router, please.

I am using a Toshiba Tecra 64 bit laptop with Windows 10, latest updates, and I use Mozilla Firefox, latest update, as my browser. The router also is checked about once a month for any new updates.

Last week I connected to the router to add a new smartphone to the routers acces list, which I use to limit general access to the network. I connect using a cable, not wirelessly. If some-one needs to access the internet then I add the laptop or phone to the access list, using the unit's MAC address.

I also tidy the access list maybe every three months or so, removing any unit that hasn't connected for two months or thereabouts.

Last week I connected to the router and added a new smartphone to the router access list, and everything was fine. But yesterday, Wednesday, I tried to access the router via www.routerlogin, as usual, but I got the message - "Checking Javascript Support, To provide an enhanced user interface, this Router uses JavaScript extensively. If this page is not quickly replaced, your Browser does NOT support JavaScript. If this page is not quickly replaced, your Browser does NOT support JavaScript."

Having looked up solutions to correct this problem I uninstalled Java v.8 and reinstalled it. I restarted Mozilla Firefox and tried again, but with no success. I then uninstalled Java v.8 again, restarted the laptop, re-installed Java v.8, checked on the Java website that it is the latest version, and that it is working properly, and tried to log in to the router again. Still nothing except the message about Javascript support.

I then tried to restore my laptop to an earlier date, as I had connected to the router in January, but I wasn't able to do that.

I tried to use Chrome to connect, which it did, but then when I tried to enter the MAC address of the new phone I got a message to say that I hadn't entered a valid MAC address, when I know that I had done, as I had the phone right beside me.

At that point I took out and old Toshiba which also uses Windows 10, 32 bit, and that connected immediately, and I was able to make the changes that I needed. This old laptop doesn't have any programs installed, and I keep it in a draw in case of emergencies like this.

I have tried again a couple of times to connect to the router with my usual laptop but still no success, and I would like to find a solution to this problem as soon as possible. I have tried restsrting my laptop several times, I have downloaded all the latest updates from Microsoft, but still no good.

Any advice would be most gratefully received, so thanks in advance.

Parkman1

[Parkman1]

Hi, would anyone have an idea how to fix this issue ?

Thanks,

Parkman1.

[Rapture2032]

Realize the response is a bit out of date from the original post but may be applicable to others that have recently updated their firmware and possibly be a little more helpful.

Scenario:

Updated the firmware on an AXE11000 (RAXE500) router to the current firmware (V1.0.12.96_2.0.45) and received the error condition described in OP comment which previously worked with Chrome browser.

Investigation:

Page loaded normally in Edge. 

Check the javascript settings in the security section of the chrome browser and it was enabled.   Also specifically put an allowed exception for the routers' IP address (v4).  Restarted browser and did not fix the error.

Discovered resolution to problem: Shotgun method

Settings-->Security setting-->"clear all browsing data-->advanced for all time"

Restart browser, voilà

Cautions:

This will wipe out stored data associated with all web pages so you will likely have to reauthenticate with web sites previously authenticated and "remember me" settings.

Perhaps I started with a broader net than would have resolved the issue but hopefully whittles down the areas to check.

This was posted in other threads that asked the same question.

Hope this helps.