Orbi WiFi 7 RBE973
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NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

CHMDERC
Aspirant

NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

Hi

I hope one of you can solve this mystery for me. I have noticed that my Nighthawk drops the internet for a few minutes at 21.45 GMT at 5 day intervals. This has been corroborated by my ISP. Nothing in the house swithces off or on at this time. Any ideas?

Christian

Message 1 of 7

Re: NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Message 2 of 7
CHMDERC
Aspirant

Re: NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

Hi

Thanks for responding. Firmware version is V1.0.0.56_1.0.1

Any advice would be great

regards

Christian

Message 3 of 7
CHMDERC
Aspirant

Re: NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

Hi

I hope one of you can solve this mystery for me. I have noticed that my Nighthawk drops the internet for a few minutes at 21.45 GMT at 5 day intervals. This has been corroborated by my ISP. Nothing in the house swithces off or on at this time. Firmware version is V1.0.0.56_1.0.1. 

Any ideas?

Christian

 
 
Message 4 of 7

Re: NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

Message 5 of 7
CHMDERC
Aspirant

Re: NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

Not yet. How would this address the problem?

Message 6 of 7

Re: NIGHTHAWK D7000V2 - DROPPING OUT AT 21.45 AT 5 DAY INTERVALS

A factory reset is a way of clearing out the device's memory, removing any errors in its memory.

 

It isn't a guarantee of much, but it is the first thing that the support people will ask you to do.

 

 

Message 7 of 7
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