Need modem authentication

[nvanek]

After a bad storm the other night, we had an internet outage. I called our internet provider who said everything looked good on their end but they could see that our model needed reauthenticating. That gave me the credentials I would need pass on to Net gear support. When I logged onto Netgear, I learned that I did not have access to support but would need to pay $90 to get someone on the phone. Is reauthenticating something I can do myself?

Thanks.

[antinode]

> [...] I called our internet provider [...]

   Which is?

> [...] they could see that our model needed reauthenticating. [...]

   Did they tell you what that meant?

> [...] Is reauthenticating something I can do myself?

   That might depend on what it is.

> Model: DM200|Broadband High-Speed DSL Modem,

   Did you do a settings reset on it?

   What do its LED indicators indicate?

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for the LED
descriptions and "Troubleshoot".  Or the basic installation
instructions?