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Need modem authentication
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2019-08-12
06:42 PM
2019-08-12
06:42 PM
Need modem authentication
After a bad storm the other night, we had an internet outage. I called our internet provider who said everything looked good on their end but they could see that our model needed reauthenticating. That gave me the credentials I would need pass on to Net gear support. When I logged onto Netgear, I learned that I did not have access to support but would need to pay $90 to get someone on the phone. Is reauthenticating something I can do myself?
Thanks.
Thanks.
Model: DM200|Broadband High-Speed DSL Modem, R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 2
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2019-08-12
11:50 PM
2019-08-12
11:50 PM
Re: Need modem authentication
> [...] I called our internet provider [...]
Which is?
> [...] they could see that our model needed reauthenticating. [...]
Did they tell you what that meant?
> [...] Is reauthenticating something I can do myself?
That might depend on what it is.
> Model: DM200|Broadband High-Speed DSL Modem,
Did you do a settings reset on it?
What do its LED indicators indicate?
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read. Look for the LED
descriptions and "Troubleshoot". Or the basic installation
instructions?
Message 2 of 2
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