Netgear N300 wireless router

[vbowie]

I have had this wireless router for over a year and it has never worked correctly.  I paid for a one year service and put in many service calls.  Now my service is up and they want to charge me again to get technical support.  This really "ticks me off".  I got hung up on last night by a technician!  I'm frustrated and ready to go buy something new. 

I pushed the reset button on the back of the router and now all the lights are working properly but I still can't get it to work.

I'm computer stupid and just don't know what to do to fix it. 

Can anyone out there help me????

[nhann]

Hi vbowie,

Can you please clarify which NETGEAR N300 router you are using? and which modem is connected to it?

You can search your product through: http://support.netgear.com/for_home/

and download the latest firmware for your product.

Then connect an ethernet cord from your computer to connect with the router and follow the remaining manual setup procedure: http://kb.netgear.com/app/answers/detail/a_id/23960/~/upgrading-your-routers-firmware-manually

Let us know if you need further assistance.

Regards,

NhanN