Netgear d6400 Sky settings not saved

[RobKnapman]

Hi,

Appologies if this has been asked before.

I have bought a new D6400 to run on Sky Fibre broadband and I am just unable to get it to connect

The setting don't seem to save in the Internet form

I have set the Country as UK and Provider as SKY however when I select PTM and VDSL2 after saving it reverts back to ATM and Auto

I have followed the posts on how to extract the username and password and have also entered the MAC address of the Sky 102 router.

I have also upgraded the firmware to v1.0.0.34 still no joy, I have also performed a reset but it is still the same

Any help appreciated

[RobKnapman]

I finaly got this sorted but it took an age to figure it out.

Hopefully you will already have the username and password plus the router MAC address before you go any further

How to extract the Username & Password

For Sky Fibre broadband the following settings apply

Country = UK

ISP = Sky

Transfer Mode = PTM

DSL Mode = VDSL2

Internet = Enable this Interface

Use VLANID = Ticked select 101

Priority = 0

Does your Internet connection require a login? = No

Account Name  (If Required) = D6400 (autofilled)

Domain Name  (If Required) = BLANK (Do not put anything just leave blank)

Internet IP Address = Select Get Dynamically from ISP

Domain Name Server (DNS) Address = Select Get Dynamically from ISP

NAT (Network Address Translation) = Enable

Router MAC Address = MAC address of the Broadband port (WAN) in the form of C0:3E:0F:xx:xx:xx

DHCP Options = Client Identifier String (option 61) ussername and password taken from the Wireshark capture (c03e0fxxxxxx@skydsl|12345678) make sure the | 'pipe' is in between the username and password

The biggest issue for me was conflicting advice between the D6400 and the D7000 where users have said that they use the Sky username and password in the Account Name fields, but you need to make sure it is in the option 61 field

Hopefully it will be a bit easier for you than it was for me.

[DarrenM]

Hello RobKnapman 

Thank you for the great info this will helpful for others running into the same issues you did.

DarrenM

[Rhino44]

Thanks for the info above, it worked perfectly on my D6400.

[RobKnapman]

Glad it helped at least one person

[Dustybin80]

Hi,

Is this "Router MAC Address = MAC address of the Broadband port (WAN) in the form of C0:3E:0F:xx:xx:xx" is 

A) The MAC address of the Sky Router (spoof)

B) The MAC address printed on the bottom of the D6400

C) A 3rd and more exotic option

I haven't set the router up yet as i'm waiting for my Sky installation but I just want everything ready for a quick switch soon as the engineer has left.

[RobKnapman]

Hi it is the sky router MAC address you will also need the account name and password from the wireshark trace

[Dustybin80]

Brilliant, that's what I thought. Thank you very much.

[DJC1966]

Followed the instructions and i can confirm they also work perfectly with the Netgear D7800 Nighthawk X4S AC2600.

Well pleased thanks for the info

[jj099]

Hi,

I have plugged my router netgear model 6400 to the phone line and to the power.
After selecting sky and uk, i see a screen with "client identifier string (option 61), use vlanid with the calue 101, and Mac clone (××:xx:..). I tried to enter the mac of my sky router, but it doesnt connect and after 1 mn, i have another screen saying network connection issue, do you want to try netgear genie again, i click yes, and then another screen comes with login name, password, then use vlanid with value 101. I type my sky network name (sky 06...) and my wifi password but it doesn't work either (tried my user name and password to access to sky.co.uk and my account but it didn't work eitther.

Does someone know how to address this issue?
Many thanks

[RobKnapman]

The user and password are they from the wireshark trace?
It is important that they match or the router will not connect.
The username and password is not your sky account or wifi password it is a specific account that identifies your router.

[DJC1966]

Don't use the Sky Router MAC address i just left mine as it was for the Netgear Router and it works fine

[RobKnapman]

I would be inclined to still add the mac address as sky don't officially support 3rd party routers.
Having a foreign Mac might raise a problem if you have a issue with your link.

[clithes]

Yeah the Sky Router MAC address is part of your username so I think it makes sense to use it as well instead of the Netgear routers MAC address

[Dustybin80]

I just wanted to come back and say that everything worked on the D6400 when I did this as originally described. 

[Browneyone]

I've followed the steps but I still have no connection

[RobKnapman]

Did you get your Sky username and password from the Wireshark trace?