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Netgear d7000 internet problems

brevis75
Aspirant

Netgear d7000 internet problems

hi

i m from morocco I bought a D7000 the internet line is synchronized but no connection
here my information about my adsl line

Status Up
Total Time 7 hour 45 min 57 sec
Modulation Type ADSL_2plus
Standard Used G.992.5_Annex_A
Standards Supported G.992.5_Annex_A
Link Encapsulation Used G.992.3_Annex_K_ATM,
Link Encapsulation Supported  
Link Encapsulation Requested  
Line Encoding DMT
Data Path L1
Interleave Depth  
ATUR Vendor 5245544b
ATUR Country 181
ATUC Vendor 4244434d
ATUC Country 181
  Downstream Upstream
Current Rate(Kbps) 12495 1023
Max Rate(Kbps) 20532 1343
Noise Margin(dB) 14.9 12.4
Attenuation(dB) 13 4
Output Power(dBm) 1.5 4.5

where is the probleme pls help me

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 5

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brevis75
Aspirant

Re: Netgear d7000 internet problems

Hi

i got the solution:

You Must Change then DNS manually to DNS of ISP Morocco Telecom

For D7000 work with adsl of morocco telecom you must flow these steps:

1- Connect your Adsl line  to  your old modem when connected note the Primary DNs and the Secondary DNS.

2- connect your adsl line to D7000 and check Use these DNS Servers in  the inernet setup page.

3- put the DNS of Morocco telecom

4- wait about 10 min to 20 min

Now ur Connected

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Message 5 of 5

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antinode
Guru

Re: Netgear d7000 internet problems

> [...] D7000 [...]

   Firmware version?  ISP?

> [...] here my information about my adsl line [...]

   What do the LED indicators indicate?

> Status  Up

   Apparently your DSL connection is good.  What about your PPP (PPPoA,
PPPoE) credentials?  Do you have any special characters (<, >, |, ...)
in your PPP password?  Multiple hardware models and firmware versions
have had firmware bugs which can corrupt a PPP password.  See, for
example:

      https://community.netgear.com/t5/x/x/m-p/1354547

Message 2 of 5
brevis75
Aspirant

Re: Netgear d7000 internet problems

Hi



   Firmware version? 

D7000 Firmware Version 1.0.1.64

ISP?
maroc telecom (morocco)
> [...] here my information about my adsl line [...]
my adsl work fine with wy old modem
   What do the LED indicators indicate?
all led indicators are white solid except  internet led is amber
> Status  Up

   Apparently your DSL connection is good.  What about your PPP (PPPoA,
PPPoE) credentials?

we have PPPoE

credentials are correct

  Do you have any special characters (<, >, |, ...)

no special characters username:be.benana   password:1234567
i dont know what is the problem?

if your modem not compatible with our ISP Maroc telecom (morocco)?

 

Message 3 of 5
brevis75
Aspirant

Re: Netgear d7000 internet problems

 

led Indicators of my Netgearled Indicators of my Netgear

 Informations about my adsl Line

adsl.jpg

 

 

Message 4 of 5
brevis75
Aspirant

Re: Netgear d7000 internet problems

Hi

i got the solution:

You Must Change then DNS manually to DNS of ISP Morocco Telecom

For D7000 work with adsl of morocco telecom you must flow these steps:

1- Connect your Adsl line  to  your old modem when connected note the Primary DNs and the Secondary DNS.

2- connect your adsl line to D7000 and check Use these DNS Servers in  the inernet setup page.

3- put the DNS of Morocco telecom

4- wait about 10 min to 20 min

Now ur Connected

Message 5 of 5
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