Netgear nighthawk ac1900 wifi vdsl/adsl modem router...model#D7000 setup

[kcnormand]

Hello everyone...I'm in quite a fix...I purchased a refurbished netgear dsl router from Amazon and I cant seem to get it set up...could anyone PLEASE help me...I called my ISP and they cant seem to help me..they told me to call NETGEAR so I did...sinse I bout the router used/refurbished...it is NOT registered to me and they said my 90 day free help has expired so they wont help me...can anyone PLEASE help me set it up...I don't know what else to do bc I can NOT return it so I'm out $250.00...I don't know how to navigate this forum nor do I even know if I'm in the right place for this question....PLEASE PLEASE Help!!

[antinode]

> [...] model#D7000 setup

   D7000[v1] or D7000v2?  Look at the product label.  Firmware version?

> Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0

   So, nothing at all like that?

> [...] I cant seem to get it set up [...]

   "seem"?  "can[']t" is not a useful problem description.  It does not
say what you did.  It does not say what happened when you did it.  As
usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.

> [...] my ISP [...]

   Who/what?

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for the LED

descriptions and "Troubleshoot".

> [...] PLEASE PLEASE Help!!

   You first?  What's connected to what?  What are you doing?  What
happens when you do it?

> [...] I'm out $250.00 [...]

   Yow.  What would a _new_ one have cost?

[kcnormand]

Sorry wrote the post in a hurry..I'm gonna try and hook it up again tonight then I can better tell what exactly it is doing g or NOT doing....I really appreciate the response...this is all Greek to me so I'll be sure to write everything down for future comments....Thanks again! 🙂

[michaelkenward]

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@kcnormand wrote:
Hello everyone...I'm in quite a fix...I purchased a refurbished netgear dsl router from Amazon and I cant seem to get it set up...could anyone PLEASE help me...

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It is a modem router for DSL. Not just a router. Is that what you meant to buy?

Which ISP is this?

As suggested, read the documents. The tell people what you are doing ans where it goes wrong?

If you visit the support pages:

Support | NETGEAR

you can feed in the model number and find all the documentation for your hardware.

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@kcnormand wrote:
I don't know what else to do bc I can NOT return it so I'm out $250.00...

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$250 for a second hand device that retails for less than that? Looks like DSL modem prices have gone through the roof in the USA.

[tominwi]

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@kcnormand wrote:
I don't know what else to do bc I can NOT return it so I'm out $250.00...

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$250 for a second hand device that retails for less than that? Looks like DSL modem prices have gone through the roof in the USA.

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For some reason that I can not understand, if you search on DSL modems in the USA they are extraordinarily difficult to find. I have no idea why, but when I searched on same two years ago I could find nothing new and bought a returned unit from Crutchfield, a vendor of AV gear that is highly respected here so I felt confident buying from them.

Clearly the OP is a fish-out-of-water and needs to seek local (live, in-home) help to get the D7000 working!

[michaelkenward]

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@tominwi wrote:

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@kcnormand wrote:
I don't know what else to do bc I can NOT return it so I'm out $250.00...

---

$250 for a second hand device that retails for less than that? Looks like DSL modem prices have gone through the roof in the USA.

---

For some reason that I can not understand, if you search on DSL modems in the USA they are extraordinarily difficult to find.

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Could it be that DSL is dying in favour of cable?

At $250 second hand price is around twice the £112 that we pay for new here in the UK. It is usually the other way round. But we have minimal use of cable.

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@tominwi wrote:

Clearly the OP is a fish-out-of-water and needs to seek local (live, in-home) help to get the D7000 working!

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Agreed. That's why it might help to know which ISP this is.

One immediate thought, with a second had modem/router my first move would be to factory reset it.

You never know what the original owner did to it, and how much work the refurb people put into it.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

That works on modem/routers too.

[antinode]

> Clearly the OP [...] needs to seek local (live, in-home) help to get
> the D7000 working!

   That's not clear to me.  The OP does need to provide some useful
information before anyone else can do much of anything, but it's not yet
clear (to me) that this situation is hopeless.