Netgear nighthawk d7800 attenuation problem

[Blewitt]

V1.0.1.10

Is there any particular reason why the line attenuation on the upstream has changed?
Connection speed has also dropped from 52 and is currently 44
Speed is around 36 down and 7 up - down can be anything from 26 - 42 up is always around 7

11-09-16 DSL Link Downstream Upstream
Connection Speed 52.51 Mbps 8.06 Mbps
Line Attenuation 22.30 dB 23.70 dB
Noise Margin 6.00 dB 6.30 dB

DSL Link Downstream Upstream
16-09-16 Connection Speed 49.00 Mbps 8.07 Mbps
Line Attenuation 22.50 dB 24.10 dB
Noise Margin 7.30 dB 6.90 dB

29-09-16 DSL Link Downstream Upstream
Connection Speed 44.00 Mbps 8.21 Mbps
Line Attenuation 22.20 dB 34.90 dB
Noise Margin 9.90 dB 5.90 dB

10-10-16 DSL Link Downstream Upstream
Connection Speed 44.00 Mbps 7.98 Mbps
Line Attenuation 22.50 dB 34.70 dB
Noise Margin 9.50 dB 6.10 dB

[DarrenM · Accepted solution]

Hello Smithg38

Are you updating it on a PC that is connected via ethernet to the router if not try that. But sometimes you may have to back up your config file on the router then factory reset the router then update it.

DarrenM

[DarrenM]

Hello Blewitt

I would check with your ISP see if they have changed anything in your area.

DarrenM

[Blewitt]

I don't hold out getting an answer, my ISP is BT. It's proving impossible.
This is a new cabinet which only started accepting orders for fibre last July.
Will try again though.

[Blewitt]

I am currently awaiting an IP reset from BT to see if that makes a difference.

[DarrenM]

Hello Blewitt

There also is a new firmware out 1.0.1.16 may want to try that see if it resolves the issue.

DarrenM

[Blewitt]

Thank you. Haven't found that update yet. I'm using V1.0.1.10. 

[DarrenM]

Here is the link to the download.

https://www.netgear.com/support/product/D7800.aspx?cid=wmt_netgear_organic#download

DarrenM

[smithg38]

Hi DarrenM

I wonder if you can help me.

I have seen there is a firmware update for the D7800 - however, my actual unit will not update automatically or manually?

I have downloaded the newest firmware and tried to upload it but to no avail. I just receive a message saying please wait. I left it going overnight just in case but the firmware will not take.

Any suggestions?

TIA

[DarrenM · Accepted solution]

Hello Smithg38

Are you updating it on a PC that is connected via ethernet to the router if not try that. But sometimes you may have to back up your config file on the router then factory reset the router then update it.

DarrenM

[smithg38]

Thank you DarrenM - I did the factory reset (backing up my settings first) and then ran the firmware updater as you suggested. My f/w is now the latest version available and all works fine.