Hi,
Problem
D6400 ADSL modem unable to connect to Sky Broadband after multple troubleshooting steps.
Background
I've recently purchased a new D6400 ADSL modem to replace my stock SKY modem(s).
I have the SR101 and the newer ER110 (but i resorted back to the SR101 due to better WiFi).
Diagnostics
- Obtained the username/password via wireshark for both sky modems.
-- They both have different credentials eg. 13467xxxx@skydsl|xxxxxxxx
-- Added to the DHCP option setting for option 61
- Obatained the client 60 ID just in case eg. 2.06.2188.R|001|ER110|AC10163B01....
- Obtained the mac address of the WAN port for both sky modems
- Updated to the latest firmware
- Left the account / login settings blank
- All others (that i can think of) were left as default
I basically disconnected the sky modem rj11 cable, connected to the D6400, however, the D6400 does not connect to the internet. I tried various settings, add client option 61 (as above) but to no avail.
I tried running another wireshark to see what the D6400 was doing but I could not see much data being sent/received, especially when I applied the UDP filter.
I would appreciate any help as I'm on the verge of returning it which I really do not want to do.
I've been searching the forum and came accross a few interesting posts, but nothing has helped so far...
https://community.netgear.com/t5/DSL-Modems-Routers/Netgear-d6400-Sky-settings-not-saved/td-p/986276
Thanks in advance,
jagr
