This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
2011-08-24 11:58 PM
2011-08-25 05:05 AM
2011-08-25 07:27 AM
2011-08-25 08:44 AM
2011-08-25 01:33 PM
petepda wrote: I checked with the ISP and they said they'd seen nothing connecting to their network since I disconnected the old modem/router.
petepda wrote: I've never had to provide a modem MAC before though, so I'm not sure if this is the problem.
2011-08-25 02:52 PM
2011-08-25 04:01 PM
2011-08-25 04:56 PM
searay wrote: Try this again
searay wrote: we do not know your location or ISP and could go on guessing and making suggestions.
searay wrote: If you call ISP Support and confirm all is setup correctly and you still have same problem then replace or return 3700. You are paying them for a service and it's thier responilbility to help.
petepda wrote: Yes, I did tell the ISP that I was attempting to connect with a new modem.
petepda wrote: Haven't tried the MAC address thing yet, but will give it a go now.
petepda wrote: Weird thing is, when I first set the modem up, the internet light comes on green and the router status page suggests that it is connecting...
petepda wrote: but as soon as I try to connect to the internet through my laptop or iPhone via wireless (that I'd already set up and connected to these devices), the modem disconnects and the light goes red.
petepda wrote: I have checked the firmware by the way - it's already at the latest version.
2011-08-25 05:08 PM
2011-08-25 11:26 PM
Joe_ wrote: (BTW, you are in the wrong forum buddy, but nobody pays much attention to that anyway. )
2011-08-25 11:41 PM
And they didn't ask you for the new MAC address or anything like that?
Joe_ wrote: You could also try to spoof (that's what it's called) the original computer's MAC that your internet service was set up with. Some ISPs used to only allow the original MAC to have access, although ISPs have more or less stopped doing that. What MAC address is your old DGND2000 set to use? If other than it's own, you could try that (MAC).
If I may ask a stupid question: Did you use a wired (ethernet cable) connection when you first set up the DGND3700?
I suppose you do this from the DGND3700's GUI?
2011-08-26 09:28 AM
petepda wrote: Thanks for all the help here - I really appreciate this as the frustration is reaching new levels after spending 3 hours playing with it last night.
petepda wrote: I'm in the UK by the way, ISP is Plusnet.
2011-08-26 09:52 AM