Orbi WiFi 7 RBE973
Reply

NightHawk D8500 2.4GHz keeps disappearing

gibbsbj
Aspirant

NightHawk D8500 2.4GHz keeps disappearing

Team

 

D8500-100EUS

 

I recently purchased the NIghthawk X8 D8500 to replace my Nighthawk X4S  believing I could benefit from the performance.  I too keep loosing 2.4G wireless signal and the decision finally having been finally escalated to T2 Support in the US that this was a hardware fault as this not been a known problem.  So I paid the £20 for an advanced replacement and guess what?  It has exactly the same problem 2.4G Wireles doesn't work, this was not a problem when I used the X4S in exactly the same office, CCTV and computers.  Two units with the same problem has to be a known problem.  I am getting frustrated.

 

28307275 still open on initial X8 D8500 Product: D8500-100EUS Serial Number: 4PD26B7XA0004

 

Replacement serial number 4PD16978A0013

 

Two routers same problem; what are the chances?  By the way bot units run very hot!

 

@netgear. Help is required and I don't want to repeat the week long nonence of last week and now frustrated.

 

 

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 1 of 2
gibbsbj
Aspirant

Re: NightHawk D8500 2.4GHz keeps disappearing

Problem has now been escalated to L3 support 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 2821 views
  • 0 kudos
  • 1 in conversation
Announcements

Orbi WiFi 7