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Nighthawk AC1900 D7000 'connected, no internet'

PassiveInternal
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Nighthawk AC1900 D7000 'connected, no internet'

Hello, I cannot currently connect to the Internet. The internet LED on the router is off, meaning that there is no connection. I I have a modem cable plugged into the DSL port of the router, if that helps.

If anyone can assist, that would be great.

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 3
antinode
Guru

Re: Nighthawk AC1900 D7000 'connected, no internet'

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

 

   D7000[v1] or D7000v2?  Look for "Model" on the product label.
Firmware version?  ISP?

 

> [...] The internet LED on the router is off, [...]

 

   What about the others?  Visit http://netgear.com/support , put in
your (actual) model number, and look for Documentation.  Get the User
Manual (at least).  Read.  Look for the LED descriptions and
"Troubleshoot".

 

   Is this a new installation, or a problem with a previously working
installation, or what?

 

> [...] I have a modem cable plugged into the DSL port of the router,
> [...]

 

   What, exactly, does "a modem cable" mean to you?  What, exactly, is
at the other end of that cable?

Message 2 of 3

Re: Nighthawk AC1900 D7000 'connected, no internet'

 


@PassiveInternal wrote:

The internet LED on the router is off, meaning that there is no connection.

 


What about the DSL LED?

 

Which  ISP do you have?

 

Is this a new D7000 and first time installation?

 

 

 

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