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Nighthawk D7000 wifi drop out watching video content

Amac2
Aspirant

Nighthawk D7000 wifi drop out watching video content

Hi there,

 

I have a nighthawk D7000. Wifi was fine until we swithced to the NBN, however the NBN and internet connection are connected and working well, download speeds upto 35mbs and upload 14mbs on average. No drop out when connect Mac Book pro to ethernet. When watching video content like You tube regardless of the device, phone, talblet or computer every 3-5 minutes the wifi drops out. Then we have to turn off the wifi on the device and turn back on then wait till it reconnects. The problem is  wifi to device. I'm currently using the latest firmware V1.0.1.68_1.0.1

Any ideas ?

Model: D7000v1|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 5

Re: Nighthawk D7000 wifi drop out watching video content

Did you factory reset the D7000 when you moved over to NBN? Perhaps it inherited some incompatible settings.

 

Have you tried using different wifi channels? Is there any local interference on the channels you do use?

 

There is a manual for the D7000 somewhere at the end of this link:

 

>>> D7000 | Product | Support | NETGEAR <<<

 

Message 2 of 5
tominwi
Luminary

Re: Nighthawk D7000 wifi drop out watching video content

Try turning off Beamforming.

Message 3 of 5
Amac2
Aspirant

Re: Nighthawk D7000 wifi drop out watching video content

Thanks for your reply, yeah tried thr reset a couple of days ago, no change unfortunatley.

 

Forgot to add ; Streaming video content (netflix + games)  through the Xbox work fine as well. 

Message 4 of 5

Re: Nighthawk D7000 wifi drop out watching video content

If the Xbox is "wired" then it is just the wifi that goes slow?

 

If the wifi was fine before the NBN switch, it is hard to see how changing the internet service could affect the wifi speeds from the same modem/router.

 

Have you done the usual troubleshooting for wifi? Using different channels?

 

 

Message 5 of 5
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