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Nighthawk D7000v2 - can't access administration area.

mackinleyd
Aspirant

Nighthawk D7000v2 - can't access administration area.

Hello, 

 

I have a Nighthawk D7000v2 and it's worked well for the last year or so.  Recently, I've noticed that I'm unable to login to the typical routerlogin.net, routerlogin.com or 192.168.*.1 addresses.  The internet works perfectly fine - I'm using it to post this message - however I can't edit any settings, view logs etc.  

 

When I check the IP on a connected device (macbook pro, iPhone, windows desktop) the router IP is not the standard 192 address - it's "10.0.170.125" - I suspect this may be the issue - however without logging in I can't confirm that.  When I try to access the settings via the iPhone Genie app, it prompts me to login to the wifi, regarless of the fact I already am!

Additionally: I've tried a factory reset (using an allen key to press the reset pinhole) a handful of times and it's made no difference - the router merely reboots and no settings seem to be changed - I'm able to access the internet as soon as the wifi lights come back on.  

 

Any help or guidance would be appreciated.

Message 1 of 7

Accepted Solutions
mackinleyd
Aspirant

Re: Nighthawk D7000v2 - can't access administration area.

 

It's connected to NBN HFC - a common standard here in Australia.  NBNco provides an Arris device we link to a modem/router with the ethernet WAN port.  There's no other router in this system.  Just the NBN box > Nighthawk > Wifi/ethernet.

 

When I attempt to visit routerlogin or any of the suggested administration pages, that's when I receive a page titled "You may not be connected to your Router’s WiFi network".  The same result from wifi on my iPhone, macbook pro and a wired connection to my windows box.

 

As far as I can determine, that IP address is that of the modem/router.

 

Factory reset was done as per the instructions - press the pinhole until the leftmost light flashes.  I may not be an expert in network hardware, but I can follow basic instructions.

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Message 3 of 7

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antinode
Guru

Re: Nighthawk D7000v2 - can't access administration area.

> I have a Nighthawk D7000v2 [...]

   Connected to what?

> [...] I'm unable to login to the typical routerlogin.net,
> routerlogin.com or 192.168.*.1 addresses. [...]

   What happens when you try?  From where?  Some computer or other?
Connected somehow or other to the router?

> When I check the IP on a connected device (macbook pro, iPhone,
> windows desktop) the router IP is not the standard 192 address - it's
> "10.0.170.125"

   That's the IP address of the router (gateway), not of the device
itself?  (What's the IP address of the device?)

> [...] I've tried a factory reset  (using an allen key to press the
> reset pinhole) [...]

   How, exactly?  Pressed for how long?  Did the LED indicators do
interesting things?

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Factory Settings".

   The usual explanation for an odd-ball router LAN address is that it's
connected to some other router, and, perhaps, configured as a wireless
access point, which could complicate things.

> [...] it prompts me to login to the wifi, regarless of the fact I
> already am!

   As usual, showing actual actions with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.  Are you looking at anything like
this?:

      https://community.netgear.com/t5/x/x/m-p/1365830

   Again, having a different router in the system can improve your
chances of ending up at that misleading/useless error page.

Message 2 of 7
mackinleyd
Aspirant

Re: Nighthawk D7000v2 - can't access administration area.

 

It's connected to NBN HFC - a common standard here in Australia.  NBNco provides an Arris device we link to a modem/router with the ethernet WAN port.  There's no other router in this system.  Just the NBN box > Nighthawk > Wifi/ethernet.

 

When I attempt to visit routerlogin or any of the suggested administration pages, that's when I receive a page titled "You may not be connected to your Router’s WiFi network".  The same result from wifi on my iPhone, macbook pro and a wired connection to my windows box.

 

As far as I can determine, that IP address is that of the modem/router.

 

Factory reset was done as per the instructions - press the pinhole until the leftmost light flashes.  I may not be an expert in network hardware, but I can follow basic instructions.

View solution in original post

Message 3 of 7

Re: Nighthawk D7000v2 - can't access administration area.


@mackinleyd wrote:

 

It's connected to NBN HFC - a common standard here in Australia.  NBNco provides an Arris device we link to a modem/router with the ethernet WAN port.  There's no other router in this system.  Just the NBN box > Nighthawk > Wifi/ethernet.

 

What is this Arris device?

 

You say "we link to a modem/router with the ethernet WAN port". It is not clear that this modem/router is your D7000v2 and which bit of the hardware has the WAN port. Can you clarify?

 

NBN HFC is just one of several types of NBN. The D7000v2 is a DSL modem. It is not compatible with all types of NBN.

 

What is an NBN network and is my NETGEAR DSL modem router compatible? | Answer | NETGEAR Support

 

This says that the D7000 is HFC compatible, but it also says that various routers are compatible. This suggests that the modem/routers might need to be in router mode, with the modem bit bypassed or disabled. Hence the WAN connection. But that brings us back to this mysterious Arris box.

 

 

 

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 7
mackinleyd
Aspirant

Re: Nighthawk D7000v2 - can't access administration area.

Update: I've now done a half-dozen or more factory resets and am still unable to login to the admin page.  Additionally, the settings seem to have finally wiped, however this means that all my devices have lost internet.

 

The Arris device is essentially a dumb cable modem for HFC.  The model number is CM8200.  An ethernet cable runs from this to the D700v2 WAN port.  I made sure that the two were compatible before I purchased the D7000v2.  Again, this was working OK for several months prior - compatibility shouldn't be the issue as it was previously working perfectly.

Message 5 of 7

Re: Nighthawk D7000v2 - can't access administration area.

Why did you buy a modem/router when you really needed a router?

 

Looking at the specs for the Arris, it is not clear to me that it is a simple modem.

 

.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 7
antinode
Guru

Re: Nighthawk D7000v2 - can't access administration area.

> When I attempt to visit routerlogin or any of the suggested
> administration pages, [...]

   What does "routerlogin" mean to you?  "routerlogin.net" or
"routerlogin.com", or what?  What are these "any of the suggested
administration pages"?  "suggested" by whom, where?

>    As usual, showing actual actions with their actual results (error
> messages, LED indicators, ...) can be more helpful than vague
> descriptions or interpretations.  

   All still true.

> [...] that's when I receive a page titled "You may not be connected to
> your Router's WiFi network".

   As explained before, that could be the result of using some
real-world DNS server instead of the D7000v2.  Using the appropriate IP
address should avoid any DNS problems, unless there's a DNS cache
somewhere which causes problems.


> [...] As far as I can determine, that IP address is that of the
> modem/router. [...]

   I don't know how far you can determine anything.  That's why it helps
if you show actual actions with their actual results, rather than vague
descriptions or interpretations.  Which "that IP address"?

> Factory reset was done as per the instructions - press the pinhole
> until the leftmost light flashes.  I may not be an expert in network
> hardware, but I can follow basic instructions.

   That's nice, but if you spent more time following the threads in
these forums, then you'd understand why assuming that anyone here knows
anything would, in general, be a collosal blunder.  However, an
accurate, detailed, and complete description of actual events seldom
causes much confusion.

   If you have reset the settings on the D7000v2, then you should be
able to connect (only) a Mac to it (preferably by Ethernet cable, but a
wireless connection should also work).  When you do that, "System
Preferences" > Network : "Configure IPv4" (for the appropriate interface)
should be set to "Using DHCP", and Advanced... > DNS should have no
user-specified "DNS Servers" in its list.

   When so arranged, the D7000v2 management web site should appear at
the D7000v2 default LAN IP address, "192.168.0.1", and a name like
"routerlogin.net" should work as well.  And all the rest of the
configuration instructions in the D7000v2  User Manual should also work.
(Except for the erroneous parts in that error-packed document, such as
references to the "192.168.1.*" subnet, "the red Internet port", and so
on.  Or "Figure 7."  Come to think of it, the User Manual for a
D7000[v1] might be better, even though that model really _does_ have a
"red Internet port".)

   If that much works, _then_ you might try connecting the D7000v2 "LAN
4 / Ethernet WAN" port to your cable modem, and see if you can get
Internet access.  (And then continue configuring the D7000v2, as
appropriate.)

   Also interesting would be the D7000v2 firmware version, and ADVANCED
> ADVANCED Home : Internet Port parameters from the D7000v2 management
web site.  (If you're worried about revealing secrets, then report at
least the first two octets ("a.b" out of "a.b.c.d") for the "Internet IP
Address".)

   If that much does _not_ work, then it would be nice to see the actual
IP parameters (IP address, Router, DNS Server, ...) from the Mac.
(Sadly, System Preferences > Network displays tend to be immune to
copy+paste, so careful transcription or an attached picture might be
required.)

> Again, this was working OK for several months prior - compatibility
> shouldn't be the issue as it was previously working perfectly.

   Clearly, something changed, and, because no one here knows anything
about the old configuration, about the only thing left is to reconstruct
a new configuration which works.


> Why did you buy a modem/router when you really needed a router?

   Who cares?  I'd guess that one might have a D7000[vX] left over from
an old DSL connection, and might wish to employ it as a wireless router
in some new environment.  But what difference would it make?  This
information would seem (to me) to be about as helpful as an inventory of
your hardware.  That is, not at all.

> Looking at the specs for the Arris, it is not clear to me that it is a
> simple modem.

   Looking at _which_ "the specs for the Arris"?  What, exactly, is "not
clear to [you]"?

      https://www.arris.com/products/touchstone-cm8200-cable-modem/

Whether or not it qualifies as "simple", the document says "modem", and
I suspect that Arris knows what "modem" means (and what "router" means).
(Nowadays, having two LAN Ethernet ports does not imply "router".)

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