Nighthawk X4S D7800

[Castel]

All the lights are on but the internet drops, so have to reboot 

[michaelkenward]

Is there a question in there somewhere?

[Castel]

You shouldn't have to reboot the router all the time 

[michaelkenward]

Indeed. But we have no idea what you are doing and what is going on.

How about answering some of the questions in the Netgear header?

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

We could spend days trying to extract enough information to understand what is going on and suggest solutions.

[Castel]

The problem is the router lights are all on ,but it is not connected until you reboot yesterday I rebooted 6 times

Hardware Version D7800
Firmware Version V1.0.1.24
GUI Language Version V1.0.0.276

PPPoA

Product Model: D7800
Serial Number: 4G74665H002ED
Purchase Date: Mar 03, 2017

[michaelkenward]

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@Castel wrote:
...but it is not connected until you reboot

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Apologies for more questions, but not connected how? Wifi? Wired?

You bought this in March did it ever work?

We can spend days asking and answering questions. You can make it a lot quicker by telling people what you have tried, where it goes wrong and anything else that could help.

As the Netgear forum suggests, answering these questions can help:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

[Castel]

It's both wireless & wired its been about a month it hasn't worked on till you reboot

its in the same place nothing has changed around it

[michaelkenward]

Try factory reset.

[Castel]

Would you factory reset & then update to the latest firmware 

[Castel]

I have factory reset & update to the latest firmware to V1.0.1.24

still having to reboot 

[michaelkenward]

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@Castel wrote:

Would you factory reset & then update to the latest firmware 

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That might help, but not much. It is more important to reset after the flash.

[Castel]

Still not working , I need a replacement , I live in uk is there a support number I could telephone

[michaelkenward]

See if you can prod the on-line support system into action. If you have a MyNetgear account and you have registered your device that option may be available.

I suspect that they will want a much more detailed explanation of what is going on. For example, you Internet connection, other stuff on your network and so on. Even after my questions have slowly extracted some details, there are big holes on what you have told us so far.