Poor wireless performance

[Retired_Member]

I've just installed this modem/router (lates firmware, v1.0.0.52) and while I have no issues with the Internet connection (SKY ADSL), wireless is incredibly slow on both 2.4 & 5 GHz. I've tried differnt channels, rebooting tens of times, but no luck. Also, I have a Synology NAS connected to the router, and if I connect my laptop to the router via cable, I am able to transfer files to the NAS at 30MB/s, but if I connect the laptop via wireless then the transfer rate is about 1-1.5 MB/s.

I really tried everything, also factory reset, but wireless apeeras not working properly.

Does anyone have the same problem ?

Tia.

[DarrenM]

Hello tarassippo

Have you tried lowering the transfer rate on the wireless?

DarrenM

[Retired_Member]

Hello,

I tried all the solutions that tech support advised and at the end they replaced the appliance.

Now, I am not sure I will be using the device, so what to do in order to delete my Netgear account ?

Thanks.

[DarrenM]

Hello tarassippo 

Are you talking about your community account or your account for support?

DarrenM

[Retired_Member]

Hello,

both please.

Thanks.

[DarrenM]

Hello Tarassippo 

For the community you will need to log in then go to my settings and there is a close account button. As for support you will have to contact them to close that account.

DarrenM