R7000 — Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router

[Mattrobx]

The smart genie app Has stopped recognising connected devices on network map page, I can no longer control connected devices. Have removed the app and reinstalled, it doesn't work. According to NETGEAR support pages they no longer provide support for the genie app and suggest getting the new nighthawk app. Which I did, but it states that it is not compatible with my nighthawk router. So neither the old app or the new one work with the router I have, it's only 2 years old. Using iOS devices and most recent version April this year.  

[DarrenM]

The Nighthawk app does support the R7000. Do you have any other router in your home that your phone may be trying to connect to?

DarrenM

[Mattrobx]

Hi Darren,
Nope. This is the only one.

[yddtime]

I had no problems using the Nighthawk app with my R7000. 

@Mattrobx wrote:

Which I did, but it states that it is not compatible with my nighthawk router.   

Can you clarify what you mean by this? Where does it state this?

[antinode]

> R7000 [...]

   Firmware version?  Connected to what?

> E8E9F6B3-B8FB-401A-9CCA-AA35B448ECE2.png

   Your picture says "D7000", not "R7000".

[Mattrobx]

See attached

[Mattrobx]

Sorry. It is a D7000

[Mattrobx]

Firmware version V1.0.1.74_1.0.1

[antinode]

> Sorry. It is a D7000

> Firmware version V1.0.1.74_1.0.1

   Ok.  That's a D7000[v1].  And is it on the list of devices which the
Nighthawk app supports?

      https://kb.netgear.com/000055505

   I see no Dxxxx models there, which would seem to agree with the "does
not support your router model" message.

> [...] According to NETGEAR support pages [...]

   Which?  There are many "NETGEAR support pages".

   Personally, I'd avoid the Netgear apps, and stick with the
web-browser interface, but my needs may be simpler than yours.

[Mattrobx]

I know it’s not on the supported list for the net gear Nighthawk app, my issue is why it just stopped working on the net gear genie app?

[DarrenM]

You will want to check out this thread 

https://community.netgear.com/t5/Genie/Notice-NETGEAR-Genie-App-Will-No-Longer-Be-Updated-Switch-to-...

DarrenM

[Mattrobx]

Thanks Darren. We have already established my router is not supported in the nighthawk app.
The Genie app was working fine, it simply stopped working for no reason and is now useless. It doesn’t identify the connected devices. When I need to control the kids devices, I can’t.

[schumaku]

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@DarrenM wrote:

You will want to check out this thread 

https://community.netgear.com/t5/Genie/Notice-NETGEAR-Genie-App-Will-No-Longer-Be-Updated-Switch-to-...

---

Complete nonsense my friend: The Nightahwk App is not applicable to the D7000(v1) router. It's either a D7000(v1) firmware problem ref. Attached Devices, a problem with the API used by the Apps in attempting to get access to this attached devices information, or a newly invented bug in the Genie App.

Push this to engineering to get this **** fixed before all these routers and the Genie App are EoL.

PS. Move this thread to the DSL MODEMS & ROUTERS community section please, and adjust the original subject - the OP does talk of a D7000(v1) here.