ReadyCloud App problems

[Nictomsydney]

I am able to open the ReadyCloud App (on iPad) and see my Router, however when I tap on it in order to access the attached hard drive the App 'freezes' and shuts down!!

is this a common problem and is there an expected App update to resolve this???

[BingkeX]

Hi Nictomsydney,

Welcome to the community.

I want the followed details info to make clear your problem.

What is your router model?  What is your router's firmware version?

And what is your readycloud app version?

Best Regards.

[Nictomsydney]

Hi there

The Router is a Nighthawk D7000, the Firmware is V1.0.1.48 and the "Genie' version is 3.1.28.

The ReadyCLOUD App is Version 1.5.9 (139).

Thanks

[BingkeX]

Hello Nictomsydney,

We have reproduced this issue. And our developers are looking at it.

Thank you for reporting this issue.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Best Regards.