Reply

ReadyCloud Failed to upload

freewing70
Tutor

ReadyCloud Failed to upload

Hello experts,

 

On my D7000 (latest FW V1.0.1.44_1.0.1) I enabled ReadyClud (and registered).

When I try to upload a file the process starts, but doesn't arrive to the end, and I get a "Failed to upload" message.

 

I tried from IE browser, and Chrome, in local and outside my network, from Windows 10 and Windows XP, but... same problem.

I even tried changing USB pendrive, reformatting it, changing NTFS and FAT32, but... nothing to do.

 

Suggestions?

 

Thankyou so much

- enrico

Model: R6900|Nighthawk AC1900 Smart WiFi Router
Message 1 of 26
dionmtony
Initiate

Re: ReadyCloud Failed to upload

I same too

Message 2 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

I sent few days ago an eMail to TechSup... hoping they're answering me.

Will let you know.

Message 3 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

...no reply from NETGEAR.

Mmmm....

Message 4 of 26
DarrenM
Sr. NETGEAR Moderator

Re: ReadyCloud Failed to upload

Hello Freewing 

 

I am looking into this issue I will let you know what I find out why this is failing.

 

DarrenM

Message 5 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

Thanks Darren,

 

Waiting for a solution; it's one of the most important features that made me to decide and buy that router.

 

As you can see from the screenshot there's the option to enable ReadyCloud from the settings of the router

Cattura.JPG

 

- enrico

Message 6 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

Hello @dionmtony,

 

Did you find any solution?

 

Thanks

- enrico

Message 7 of 26
morheus1974
Initiate

Re: ReadyCloud Failed to upload

I have the same problem! I do not think it's a problem of permission because I have create a new directory without problems ! 

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 8 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

Same here: making a new dir works, copying a file is impossible.

It's a SHAME that NetGear does not support us!

Message 9 of 26
DarrenM
Sr. NETGEAR Moderator

Re: ReadyCloud Failed to upload

Hello everyone 


I have sent the issue to the engineers to replicate and I am waiting to hear back on the issue. I will let you know what I find out when they reply back.

 

DarrenM

Message 10 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

I'm doing the same today with IT tech sup: they asked me for screenshots + backup of router settings. Standing-by...

Message 11 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

...any news? I even phoned to the support. They told me to wait (this was few days ago).

Message 12 of 26
DarrenM
Sr. NETGEAR Moderator

Re: ReadyCloud Failed to upload

Hello Freewing

 

Yes the engineers replicated the issue and are working on a fix but I am unable to give a ETA on when that will be.

 

DarrenM

Message 13 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

Hello everybody,

 

Just received this eMail from support.

Hoping they're solving ASAP.

 

[...]

Thank you for your attention. Following feedback had, our engineers Le communicate that they are still working on the beta firmware for the problems encountered. At this time they are making the 2/28 correction. There are some binary files that must be updated and this may take more time. We will send you an email confirmation as soon as our engineers have completed the firmware. Thank you for your patience and cooperation.

 

[original]

In seguito ad un riscontro avuto, i nostri ingegneri Le comunicano che stanno ancora lavorando al firmware beta, per la problematica riscontrata.
In questo momento stanno apportando la correzione 2/28. Ci sono alcuni file binari che devono essere aggiornati e ciò può richiedere ancora del tempo.

Le invieremo una mail di riscontro non appena i nostri ingegneri avranno ultimato il firmware.

La ringraziamo per la Sua pazienza e collaborazione.


Cordiali Saluti
Agnieszka
Esperto Netgear

Message 14 of 26
ab91
Aspirant

Re: ReadyCloud Failed to upload

Hello everybody,

same problem with a D7000 router.

Did anybody get a solution ?

How did you made it at work ?

Thank you and regards

Message 15 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

No solution by now.... waiting for an FW update.

Hoping not to wait for 1 year.

Message 16 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

...the update was programmed for TODAY, while NO UPDATE IS STILL AVAILABLE.

Nice move NetGear: brava...

Message 17 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

....any news?

STILL NO UPDATE at all ! ! !

Message 18 of 26
DarrenM
Sr. NETGEAR Moderator

Re: ReadyCloud Failed to upload

Hello Freewing70

 

I am looking into this I will let you know when I get any info.

 

DarrenM

Message 19 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

...any news?

Is TechSup alive? Thanks

Message 20 of 26
DarrenM
Sr. NETGEAR Moderator

Re: ReadyCloud Failed to upload

Hello Freewing70

 

The firmware got pushed back and I am looking to find out when it will be released I will let you know when I receive this info.

 

DarrenM

Message 21 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

=Smiley Sad

...I'm disappointed by Netgear. It's not a correct behaviour at all.

Message 22 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

Hello Darren,

 

I think I waited too much; I want my money back from NetGear.

What shall I do to obtain this in the restpect of my rights and of European law?

 

Thnks for helping

Message 23 of 26
DarrenM
Sr. NETGEAR Moderator

Re: ReadyCloud Failed to upload

Hello Freewing70

 

You will have to talk to support about that.

 

https://www.netgear.com/support/contact.aspx

 

DarrenM

Message 24 of 26
freewing70
Tutor

Re: ReadyCloud Failed to upload

Tried this! But, if I set Italian language, the procedure to ask for support doesn't arrive to the end.

 

They propose mi to BUY a support card, since my 90 days on-line tech support is over.

My router was bought in Novembre 2016, so by law I have 2 years of warranty... that looks to be different from having support.

The only option available seems to be an RMA  for substituting a product with harware problems, but the BUG is not solvable with a substitution.

Netgear sold a product with diffetent specs from what Netgear proposed.

 

Nice guys!

Would you ever buy Netgear anymore?

 

I feel totally abandoned.

Message 25 of 26
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