Orbi WiFi 7 RBE973
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Router blocking certain websites

astronium
Tutor

Router blocking certain websites

So about a week ago I was able to access websites such as spotify and League of legends client. I tried to access these servers tonight and wasnt able to get any response:

This site can’t be reached

accounts.spotify.com took too long to respond.

 

I have attempted to  do a power cycle reboot and had no luck. Tried flushing the DNS.. no luck. Here is the tracert for spotify:

 


Tracing route to weblb.gslb.spotify.com
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.
2 58 ms 46 ms 48 ms lo10.lns
141]
3 53 ms 61 ms 44 ms xe-0-2-0
.134.72.149]
4 177 ms 176 ms 181 ms xe-0-3-0
138]
5 190 ms 176 ms 190 ms xe-5-3-0
6 190 ms 185 ms 185 ms as2914.s
7 192 ms 192 ms 188 ms ae-2.r01
34]
8 170 ms 166 ms 183 ms ae-0.gyr
97.54]
9 * * * Request
10 * * * Request
11 * * * Request
12 * * * Request
13 172 ms 181 ms 175 ms sjc1-web

Trace complete.

C:\Users\Robert>tracert www.spotify.com

 

I have also contacted ISP asking for help.. but don't think they will be much use. The websites are blocked across all devices and have no clue what to do. I sometimes have a window of opportunity to access the site, but then refresh the page and cannot reach it again. Not sure if it could be something to do with a firewall? Tried looking for a firewall on the routerlogin.net but couldnt find the tab under security..

Model: D6400|AC1600 WiFi VDSL/ADSL Modem Router|802.11ac Dual Band Gigabit
Message 1 of 2
DarrenM
Sr. NETGEAR Moderator

Re: Router blocking certain websites

Hello astronium

 

Have you made sure you are using the latest firmware? also have you checked to make sure the parental controls on the modem did not get activated? Also try to access the website by using the Ip address to see if it may be a DNS issue.

 

DarrenM

Message 2 of 2
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