Setup issue

[Jasonolga]

When I try a first setup the dsl with filter is connected and the router boots up it won’t connect to the internet the symbol is solid amber and the sync twisted cable symbol is flashing green I use the app to troubleshoot and it says no dsl cable is connected but it is I’ve tried resetting the router with no luck any advice in layman’s terms please as I’m not that tech savvy I’m with SSE broadband

[michaelkenward · Accepted solution]

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@Jasonolga wrote:
When I try a first setup the dsl with filter is connected and the router boots up it won’t connect to the internet the symbol is solid amber and the sync twisted cable symbol is flashing green I use the app to troubleshoot and it says no dsl cable is connected but it is I’ve tried resetting the router with no luck any advice in layman’s terms please as I’m not that tech savvy I’m with SSE broadband

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The DGND4000 listed in your footer is an old (2012/13) DSL modem router.

Netgear's manual says ADSL2+. That's old technology. Newer DSL is VDSL. Do you know that this thing is compatible with your Internet service?

SSE is a UK thing. Last time I looked, ADSL was dead here. BT, which hosts most third party Internet services, abandoned ADSL a while back.

[w3wilkes]

The filter goes on any phones that you have. Do not put the filter on the connection to the modem/router.

[michaelkenward · Accepted solution]

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@Jasonolga wrote:
When I try a first setup the dsl with filter is connected and the router boots up it won’t connect to the internet the symbol is solid amber and the sync twisted cable symbol is flashing green I use the app to troubleshoot and it says no dsl cable is connected but it is I’ve tried resetting the router with no luck any advice in layman’s terms please as I’m not that tech savvy I’m with SSE broadband

---

The DGND4000 listed in your footer is an old (2012/13) DSL modem router.

Netgear's manual says ADSL2+. That's old technology. Newer DSL is VDSL. Do you know that this thing is compatible with your Internet service?

SSE is a UK thing. Last time I looked, ADSL was dead here. BT, which hosts most third party Internet services, abandoned ADSL a while back.

[Jasonolga]

Thanks for the info 👍