USB 3.0 Port No Longer Working - How to Return My Router

[kaizerbo]

I hope someone can be of assistance here.

My D7000 Router has developed a fault. One of the USB 3.0 ports is no longer working. When I attach a USB drive the USB indicator light on front of the router does not light up and the usb device cannot be accessed. The external usb drive works fine if I connect it to the other USB 3.0 port.

 My router is still under warranty however (please forgive this stupid question)  I can't seem to find how to contact Netgear to get this repaired.

Help in this matter would be appreciated.

[michaelkenward · Accepted solution]

Start here:

How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support

[michaelkenward · Accepted solution]

Start here:

How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support

[kaizerbo]

Thanks michaelkenward

Thanks for the link.

I bought this from Amazon and I found that the Get Support option there appears to be a better route for returns than Netgear.

Incidentally it turned out a simple reboot fixed the issue. Don't know why it decided to play up after all this time but it did.