Vonage HT801 not working with Nighthawk XR500

[DigitalAlchemy]

Hi everyone!

Having trouble getting my VOIP to work at home.

The Vonage device is a HT801.
The only way I can get it to work is if I plug the Vonage device directly to the cable modem.

worked w/ Vonage support, they were not able to resolve the issue.

xr500 settings and info:

-Firmware Version: XR500 V2.3.2.66

-I forwarded the UDP ports 5601, 10000-20000

to the Vonage device.

-Under WAN Setup,

I entered the Vonage device's IP as default DMZ

-Under NAT filtering,

I disbled SIP AIG and set it to OPEN

Any suggestions?

Thanks in advance!

[plemans]

what cable modem do you have?

[DigitalAlchemy]

ARRIS SB6183

[plemans]

looks like thats a grandstream device. Have you contacted them? There's a email and phone # for support with it. 

https://nuvio.zendesk.com/hc/en-us/articles/360000014823-Grandstream-HT801-802-setup-and-troubleshoo....

[michaelkenward]

For questions about your XR500, you might get more help, and find earlier questions and answers about your hardware, in the appropriate section for that device. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities