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Vonage HT801 not working with Nighthawk XR500

DigitalAlchemy
Aspirant

Vonage HT801 not working with Nighthawk XR500

Hi everyone!

Having trouble getting my VOIP to work at home.

The Vonage device is a HT801.
The only way I can get it to work is if I plug the Vonage device directly to the cable modem.

worked w/ Vonage support, they were not able to resolve the issue.

 

xr500 settings and info:

 

-Firmware Version: XR500 V2.3.2.66

 

-I forwarded the UDP ports 5601, 10000-20000

to the Vonage device.

 

-Under WAN Setup,

I entered the Vonage device's IP as default DMZ

 

-Under NAT filtering,

I disbled SIP AIG and set it to OPEN

 

Any suggestions?

 

Thanks in advance!

 

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 5
plemans
Guru

Re: Vonage HT801 not working with Nighthawk XR500

what cable modem do you have?

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 5
DigitalAlchemy
Aspirant

Re: Vonage HT801 not working with Nighthawk XR500

ARRIS SB6183

 

Message 3 of 5
plemans
Guru

Re: Vonage HT801 not working with Nighthawk XR500

looks like thats a grandstream device. Have you contacted them? There's a email and phone # for support with it. 

https://nuvio.zendesk.com/hc/en-us/articles/360000014823-Grandstream-HT801-802-setup-and-troubleshoo....

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 5

Re: Vonage HT801 not working with Nighthawk XR500

For questions about your XR500, you might get more help, and find earlier questions and answers about your hardware, in the appropriate section for that device. That's probably here:

 

Nighthawk Pro Gaming Routers - NETGEAR Communities

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 5
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