Orbi WiFi 7 RBE973
Reply

Wireless setup issues

Kmay828
Aspirant

Wireless setup issues

I am currently attempting to setup my new nighthawk router and am running into some issues. My computer is currently broken so I have been attempting to setup the router wirelessly through my phone and the NETGEAR app, however when I attempt to connect to the router, it shows up in my WiFi list but shows no internet connection. The router is plugged into a DSL modem/router and I plugged it in and turned it on according to the order in the instructions. Any help with this would be greatly appreciated. Thanks in advance.
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 5

Re: Wireless setup issues

You shouldn't need an internet connection to get at the settings.

 

Connect to the wifi on the D7000 – the access details are on the back – and use the genie or a browser, to get into the settings and take it from there.

 

 

Message 2 of 5
Kmay828
Aspirant

Re: Wireless setup issues

Thanks, I connect to the NETGEAR in my WiFi settings, it gives me the no internet connection, then I open the NETGEAR app and it will not find the router when it searches. This is what’s preventing me from configuring it.
Message 3 of 5

Re: Wireless setup issues


@Kmay828 wrote:
Thanks, I connect to the NETGEAR in my WiFi settings, it gives me the no internet connection

 


Where are these my WiFi settings?

 

Is that the Netgear genie?

 



then I open the NETGEAR app and it will not find the router when it searches.


Is that the Netgear desktop app or a mobile device?

 

Is this the screen:

 

Netgeardesktopgenie2018-02-19.png

 

 

Message 4 of 5
antinode
Guru

Re: Wireless setup issues

> [...] my new nighthawk router [...]

   What is your "my new nighthawk router"?

> Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router

   Is that it?

> [...] My computer is currently broken so I have been attempting to
> setup the router wirelessly through my phone and the NETGEAR app, [...]

   Rather than fiddle with "the NETGEAR app" on whatever your "my phone"
might be, I'd suggest using a web browser on your "my phone" (or any
other computer-like device).

> [...] The router is plugged into a DSL modem/router and I plugged it
> in and turned it on according to the order in the instructions.

   What is your "a DSL modem/router"?  Can you get to the Internet if
your "my phone" is connected to that?

   Note that these devices have multiple ports where connections can be
made.  Descriptions like "gizmo-1 is plugged into gizmo-2" conevy no
useful information about exactly which port on what is connected to
which other port on the other what.

   What's the purpose of the second router?  What, exactly are you
trying to do with all this (unspecified) equipment?

> Any help with this would be greatly appreciated.

   Similarly, some clue as to your goal(s), a less vague equipment
inventory, and some actual information about how you have the stuff
connected might be helpful.

   If you don't already have the D7000 User Manual, then visit
http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual.  Read.  If you actually want to use
two routers at the same time, then you might also want to look for "Use
the Modem Router as a WiFi Access Point".

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 1000 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7