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Aspirant

6250 Internet connection is unstable

During Zoom get message  "Internet connection unstable. Connection stops, then restarts.

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Guru

Re: 6250 Internet connection is unstable

6250 what? what model do you have? 

There's the C6250 or R6250?

What speeds do you pay for (upload and download)?

Are you zoom calling over wifi or ethernet? 

If its wifi are you using 2.4ghz or 5ghz? (5ghz is much faster)

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 2 of 5
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Aspirant

Re: 6250 Internet connection is unstable

  Model c6250

Xfinity Performance Internet $76.95

Measured today: 4.7 Mbps download; 3.0Mbps upload speeds

 

I think I have both wifi (Netgear87 listed as on) and ethernet (yellow cable attached)

I assume I am using the wifi for Zoom.

Probably the 2.4 ghz but don't really know.

 

 I will need really detailed insteructions if you have an answer.

Thanks for your help.

Message 3 of 5
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Virtuoso

Re: 6250 Internet connection is unstable

that's a slow connection, how far are you from the router? 2.4 ghz reaches farther, 5ghz is faster but shorter range

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Guru

Re: 6250 Internet connection is unstable

What speeds do you get hardwired into the router?
CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
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