AC 6220: cannot connect to 5GHz in access point mode

[trounoir]

Hi,

I have upgraded to the latest version of the firmware today, and I still see this problem: whereas I can connect to both 2.4Ghz and 5GHz networks in the default mode (with the 192.168.1.0/24 subnet), all my devices systematically fail to connect to the 5GHz network when I switch to AP mode (leaving all the other parameters untouched). THe 2.4GHz connection still works fine.

Am I right in thinking that this is a bug?

Thanks for your help

Trounoir

[michaelkenward · Accepted solution]

Did you factory reset the beast after the firmware update?

Is the 5 GHz SSID broadcasting and visible?

Tried changing the wifi settings?

Is the Region correct?

There is a manual for the R6220 somewhere at the end of this link:

>>> R6220 | Product | Support | NETGEAR <<<

See page 119.

Remember, wifi is a two-way thing. The clients also have to play ball. Have you told them to forget the 2.4 GHz connection and set up the wifi link from scratch?

[michaelkenward · Accepted solution]

Did you factory reset the beast after the firmware update?

Is the 5 GHz SSID broadcasting and visible?

Tried changing the wifi settings?

Is the Region correct?

There is a manual for the R6220 somewhere at the end of this link:

>>> R6220 | Product | Support | NETGEAR <<<

See page 119.

Remember, wifi is a two-way thing. The clients also have to play ball. Have you told them to forget the 2.4 GHz connection and set up the wifi link from scratch?

[trounoir]

Thank you for your answer. What worked was to revert to factory settings after installing the new firmware (this seems weird to me). Everything works now as it should.

[michaelkenward]

---

@trounoir wrote:

What worked was to revert to factory settings after installing the new firmware (this seems weird to me).

---

That is the first thing to try if you have problems after installing new firmware. Netgear sometimes includes it in the release notes.