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AC1750, Model R6400v2

Babs2626
Initiate

AC1750, Model R6400v2

I upgraded the router firmware to V1.0.4.120_10.0.91. I haven't been to the place where this router is for two years, due to the pandemic.

Ever since I upgraded when I go to sites I haven't used on this (new) laptop I get the

attached message: "Hmmmm. We're having trouble finding that site. Various suggestions. Try again."

When I try again, sometimes several times, it usually connects.But very annoying.

I have no trouble connecting to the Internet and I've checked with my provider that all is okay.

Suggestions?

Message 1 of 4

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plemans
Guru

Re: AC1750, Model R6400v2

We've been seeing that on the latest firmware. 

a couple things to try. 

1. try enabling IPv6 to see if that helps

2. try setting the DNS server with googles at 8.8.8.8 or 8.8.4.4

3. If those don't work, downgrade the firmware a version or 2. Its been a DNS issue and some have had to downgrade. 

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Message 2 of 4

All Replies
plemans
Guru

Re: AC1750, Model R6400v2

We've been seeing that on the latest firmware. 

a couple things to try. 

1. try enabling IPv6 to see if that helps

2. try setting the DNS server with googles at 8.8.8.8 or 8.8.4.4

3. If those don't work, downgrade the firmware a version or 2. Its been a DNS issue and some have had to downgrade. 

Message 2 of 4
Babs2626
Initiate

Re: AC1750, Model R6400v2

That seems to have worked. Thanks for the advice!!

Model: R6400|AC1750 Smart WiFi Router
Message 3 of 4
plemans
Guru

Re: AC1750, Model R6400v2

glad it worked for you!

Message 4 of 4
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