My router was working fine but I ran into some problems trying to reconnect my arlo cameras. Finally gave up everything that was connected to the router went offline and said I had no internet connection. According to the pc, I had wifi and ethernet but when I tried to load a page it said I wasn't connected to the internet. Same with tablets, cell phones and tv. All the lights are on (the router) none are blinking. I have reset it several times, connected an old router with no issues.
Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know the exact model of the Netgear router that is not working? When you connect the router that is not working, do you see an orange light on the internet LED? If yes, please login to the router's configuration and go to the Advanced tab and run the setup wizard.
go to www.netgear.com, under "support" write the model number of your router. Then select it and it will take you to a page where it will let you download firmware for it, choose one of them. You have to log into your router on "router upgrade" and choose the file that you want to upload on your router.
Today I did the hard reset, I even reset my network adapters. When I go into my settings it says I have internet but when I try to open my browser it says I have no internet. I don't have it on my cell, tvs or tablets. I lose it as soon as I turn the router on so I can't do anything from the computer. My other router works fine but I'd rather use the Netgear. Could there be something in my computer settings that needs changed?
Thank you for your response. Do you have other devices connected to the router that is working or all devices doesn't have internet connection? Were you able to follow wcalifas suggestion? Can you still access router's user interface?
Please do not hesitate to let me know if you need further assistance.
Thank you for trying to help. Yes, I did everthing wcalifas suggested. Nothing has worked so far. Nothing in my home will connect to the internet, for some reason my phone won't connect either. I know how to fix that. No, I can't connect to the router interface. Now when I try it says it can't detect an IP address. That's something new. In case it doesn't show above, the model # is R6400v2
Thank you Oliver for the advice. No it didn't work. I did it several times and finally it gave up and would not power on. I have ordered a new Netgear router.
Thank you for your response. We are sorry if still didn't work but if you want to work this out we will be more than happy to assist. If it is still in hardware warranty we can replace the router provided we did all hardware check.
Please do not hesitate to let me know if you need further assistance.
