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Ac1750 router loses connection

Jrollo456
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Ac1750 router loses connection

Purchased this router a year ago. Since the beginning the router loses connection roughly 1-2 per week and requires a reboot. Firmware is up to date. I had no issues with old router before it died.
Model: R6400|AC1750 Smart WiFi Router
Message 1 of 3
olympos1625
NETGEAR Moderator

Re: Ac1750 router loses connection

Hi Jrollo456,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the router. Is this your first time contacting the Support since the issue is happening? Have you tried resetting the router to factory default? Please DM us the serial number of the router.

 

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

Message 2 of 3
olympos1625
NETGEAR Moderator

Re: Ac1750 router loses connection

Hi Jrollo456,

 

We would like to do a follow-up on this one. Do you still require assistance?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

Message 3 of 3
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