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Two days ago, I accessed my router page (AC1450) and found a banner telling me that a firmware upgrade (V1.0.0.34_10.0.16) was available so I allowed it to occur.
Since then, I'm not able to access my computer remotely. On the Advanced page for DDNS, it states that the last update was two days ago. When I clicked on update, it states that the user name and password are incorrect.
They aren't incorrect as it was working prior to the update.
I don't know what the previous version was but I need to get this back working.
After posting this, I called Netgear support. My router was out of warranty so there wasn't much I could discuss with the rep outside of paying an exhorbant fee for an answer. I was directed to the FAQ page for answers.
Fault on my part and fault on Netgear.
First, I did get the router back up and operational. My fault was, I didn't make a backup of the existing information. Netgear's fault, it didn't prompt me to do any of that after I clicked on the ballon to upgrade the firmware from the status page of the router.
If you're going to put a prompt up that there is an upgrade available for a router, then Netgear needs to inform the end user that there are steps that need to happen or else data will be lost.
I ended up downgrading the firmware, downloading the firmware from Netgear and then upgrading to the most current firmware, then instilling all of the information from scratch into my router and I was able to communicate with my computer from remote through DDNS.
Did you perform a factory reset after the successful firmware update? If not, I recommend doing so then you can reconfigure all the router settings again.
After posting this, I called Netgear support. My router was out of warranty so there wasn't much I could discuss with the rep outside of paying an exhorbant fee for an answer. I was directed to the FAQ page for answers.
Fault on my part and fault on Netgear.
First, I did get the router back up and operational. My fault was, I didn't make a backup of the existing information. Netgear's fault, it didn't prompt me to do any of that after I clicked on the ballon to upgrade the firmware from the status page of the router.
If you're going to put a prompt up that there is an upgrade available for a router, then Netgear needs to inform the end user that there are steps that need to happen or else data will be lost.
I ended up downgrading the firmware, downloading the firmware from Netgear and then upgrading to the most current firmware, then instilling all of the information from scratch into my router and I was able to communicate with my computer from remote through DDNS.
