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Both Power and Internet lights on amber

djbarnum
Follower

Both Power and Internet lights on amber

Connection through a Motorola Surboard cable model to router to a PC. Worked ok with router until today. Cannot connect to Internet. Connection direct from modem to PC works ok.

Power and Internet lights on constant amber.
Ethernet port to PC lights when going from modem to router to PC.
Wireless network lights do not light.
Depressing Wireless on/of button does nothing
Have performed various resets including power on/off for modem router and PC
Reset button does nothing.

Please help!
Message 1 of 4
jmizoguchi
Virtuoso

Re: Both Power and Internet lights on amber

contact support at my.netgear.com since you done hard reset already
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June Mizoguchi-
Message 2 of 4
jmizoguchi
Virtuoso

Re: Both Power and Internet lights on amber

1. turn off the cable modem and unplug ethernet cable
2. wait for few min (20min)
3. turn on the cable modem only and do NOT plug any ethernet cable
4. wait until all the light up on cable modem
5. ONLY after all the light is up. hook up a router behind the cable modem
6. you should able to get public IP from the ISP and it will show up in the router status when you login the router.


** remove the BATTERY from the cable modem if built-in and follow from #1~
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*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 3 of 4
sabretooth
Apprentice

Re: Both Power and Internet lights on amber

From what you describe above, the modem is just fine and the problem is the router. You said you pressed the reset button. You need to press and hold the reset button for 30 seconds and then release. Does to router come back now?
Message 4 of 4
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