C3700 No visibility for IP & DNS Settings

[jmartin6]

Why can’t I see or have access with visibility for IP & DNS settings when using Netgear Genie.

[plemans · Accepted solution]

what address are you entering? 

Try hardwired into it. 

If you've changed the password/have the incorrect password and don't have password recovery setup, then you'll need to factory reset to get back into it. 

[plemans]

Because its not built into the app and needs to be adjusted from the browser? 

[jmartin6]

I enter the router address into the browser but does not open up or if it does open up to login page it does not recognize the admin password even though I know it is correct.

[plemans · Accepted solution]

what address are you entering? 

Try hardwired into it. 

If you've changed the password/have the incorrect password and don't have password recovery setup, then you'll need to factory reset to get back into it. 

[jmartin6]

Will try the hardwire approach and get back to you.
Thx for your support!!

[jmartin6]

Thx that was the issue