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C6250 MAC addressed already used by someone else.

raawica
Luminary

C6250 MAC addressed already used by someone else.

I just got a new Netgear C6250 modem router from Amazon. When I contacted Xfinity to set it up, they said there is another account that is using the MAC address associated with my device. They said I need to contact that person and have them remove the device from their account. Two guesses on how this is happening: 1) Two devices were given the same MAC address or 2) this unit was sold, set up the owner, returned and resold to me.

 

Any thoughts on why this is happening and if there's anything I can do other than return it and request a replacement?

Model: C6250-1AZNAS|AC1600 WiFi Cable Modem Router
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plemans
Guru

Re: C6250 MAC addressed already used by someone else.

I'd just return it. Amazon has free returns and it'll be much easier simplier than going through netgear support or your ISP. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
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