C7000v2 traffic meter issue

[randymc53]

I have a C7000v2 modem/router combo, and the traffic meter is way off for some reason. I compare it with my ISP and it usually is somewhat higher, about 100 gb. However, this month it's way off. I have it set to reset the counter at the start of the month. The total currently reads 175,922,403 gb, whereas my ISP shows 318 gb! There is no way the count is correct. Please see attachments.

Note: I just checked again and the counter is back to a more reasonable number (905.6 gb). I did nothing to the modem/router to change this.

[RVALENZ]

Hello, Randy, It might be a fluctuation in the area. Do you always get this kind of situation?

Regards,
Rhys
Community Team

[randymc53]

Hi,

Thanks for the reply. No, it's never happened before in the 6 months I've been  monitoring the meter.  My ISP reading as been consistent.

Best

[RVALENZ]

Hello, RAndy,

No worries. Is this one device only or multiple devices that experience this kind of speed?

[randymc53]

Just one.  I only have the one device.

[RVALENZ]

Do you have a phone where you can compare it? Our isolation would be limited since we only have one device. 

Regards,
Rhys
Community Team

[randymc53]

I checked the Nighthawk app on my phone and the count is similar for Last and this month. The count reset on June 1.  As mentioned earlier, the astronomical count I saw last month went back to more normal levels but still high. Right now the count on the router is about 100 gb higer than my ISP.

[RVALENZ]

I checked and there might be an update soon on the Nighthawk App. They found an issue and this might be related.