× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: Can't connect to PPPoE

Imran90123
Guide

Can't connect to PPPoE

Hello,

I've just purchased this Router yesterday. and i could not get it to work.
The problem is, it simply won't connect to PPPoE
I've updated the firmware and has resetted it many times.
have taken this absolute garbage router to the service center (where i purchased this product from) and wasted a whole day. Even the technicians couldn't find a solution. Static ip works but my ISP uses PPpOE.

Is there any fix for this ? or Did i just waste my money.

I'll NEVER EVER buy another Netgear Product ever again. If anyone who lives in Southeast Asia, DO NOT BUY NETGEAR ROUTER. IT IS ABSOLUTE GARBAGE.

 

Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
Message 1 of 5

Accepted Solutions
Imran90123
Guide

Re: Can't connect to PPPoE

A Firmware update (obtained from Netgear Bangladesh Technical Support team)  has fixed this issue. 

View solution in original post

Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
Message 4 of 5

All Replies
antinode
Guru

Re: Can't connect to PPPoE

> [...] it simply won't connect to PPPoE

 

   Are there any special characters in your PPP credentials?

 

      https://community.netgear.com/t5/x/x/m-p/1354547

Message 2 of 5
Imran90123
Guide

Re: Can't connect to PPPoE

NO

It has Capital and Small letters and 4 digit numbers
Example :  username and password : Imran4521

my username and password is same. could that be a problem ?
again it has NO special characters.

Message 3 of 5
Imran90123
Guide

Re: Can't connect to PPPoE

A Firmware update (obtained from Netgear Bangladesh Technical Support team)  has fixed this issue. 

Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
Message 4 of 5
antinode
Guru

Re: Can't connect to PPPoE

> A Firmware update (obtained from Netgear Bangladesh Technical Support
> team) has fixed this issue.

 

   Does this magical firmware have a version number?

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 3898 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7