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Can't connect to PPPoE

Hello,

I've just purchased this Router yesterday. and i could not get it to work.
The problem is, it simply won't connect to PPPoE
I've updated the firmware and has resetted it many times.
have taken this absolute garbage router to the service center (where i purchased this product from) and wasted a whole day. Even the technicians couldn't find a solution. Static ip works but my ISP uses PPpOE.

Is there any fix for this ? or Did i just waste my money.

I'll NEVER EVER buy another Netgear Product ever again. If anyone who lives in Southeast Asia, DO NOT BUY NETGEAR ROUTER. IT IS ABSOLUTE GARBAGE.

 

Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
Message 1 of 5

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Re: Can't connect to PPPoE

A Firmware update (obtained from Netgear Bangladesh Technical Support team)  has fixed this issue. 

View solution in original post

Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
Message 4 of 5

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Sensei

Re: Can't connect to PPPoE

> [...] it simply won't connect to PPPoE

 

   Are there any special characters in your PPP credentials?

 

      https://community.netgear.com/t5/x/x/m-p/1354547

Message 2 of 5
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Re: Can't connect to PPPoE

NO

It has Capital and Small letters and 4 digit numbers
Example :  username and password : Imran4521

my username and password is same. could that be a problem ?
again it has NO special characters.

Message 3 of 5
Highlighted

Re: Can't connect to PPPoE

A Firmware update (obtained from Netgear Bangladesh Technical Support team)  has fixed this issue. 

View solution in original post

Model: R6260|AC1600 Smart WiFi Router Dual Band Gigabit
Message 4 of 5
Highlighted
Sensei

Re: Can't connect to PPPoE

> A Firmware update (obtained from Netgear Bangladesh Technical Support
> team) has fixed this issue.

 

   Does this magical firmware have a version number?

Message 5 of 5