I want to access a hard drive hooked up to our router from any network. I found some instructions and reached the step where I need to register a host name, in 'Advanced -> Advanced Setup -> Dynamic DNS' section. I get an error 'The email/account specified does not exist'. Do I need to create an account at mynetgear.com first? Can host name be arbitrary?
P.S. Phone support is epic. I got a covid message in English and then the rest was in French (?). then a French-speaking rep answered who finally transferred me to an Englis-speaking one.
Not a very detailed description. Has it a model number? Look for "Model" on the product label. Firmware version? Connected to what?
> [...] I found some instructions [...]
Swell. For the non-psychics in your audience: Where?
> [...] Do I need to create an account at mynetgear.com first? [...]
You might need to create one someplace.
Visit http://netgear.com/support , put in your (actual) model number, and look for Documentation. Get the User Manual (at least). Read. Look for a topic like "Set Up and Manage Dynamic DNS"?
> [...] Can host name be arbitrary?
You can't use one which someone else has already registered.
I always try not to sound condescending when I explain things outside of someone's area of expertise.
In addition, I was rejected technical support because we can't even remember when we purchased the router. This is the first time I see that all technical support expires after some time, even though I don't have a hardware issue. Netgear has a 1-star rating on Consumer Affairs (n=66) and I am going to leave a 'constructive feedback' there as well.
I don't like wasting my time on information-free problem reports from people who, apparently, don't bother to read the documentation. And then fail to respond to requests for the most basic information.
> [...] things outside of someone's area of expertise.
I claim that only a little thought, not great expertise, is required to include some minimal description of the subject of the inquiry. (Beyond "our router", that is. Like, say, an actual model number.)
>I don't like wasting my time on information-free problem reports from people who, apparently, don't bother to read the documentation.
You just did by replying to my original post. I normally ignore such questions.
The instruction that I found earlier pretty much repeats verbatim what's in the manual. My issue is that the device we have has been registered with another account and I need owner's credentials.
There are probably many other posts on here where you can help. Goodbye.
