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Can't upgrade firmware! DGND3700v2

guidocioni
Aspirant

Can't upgrade firmware! DGND3700v2

Hi all,
i'm having serious issues with my brand new DGND3700v2. I've the v1 of this router in another house and it's been working flawlessy for years, this new version instead is giving me some problems..
WiFi stop working after many days, adsl connection drop after uploading & downloading files..i'm not very happy considered that i've payed 169€ for this.

Anyway, i've spoken with Netgear Assistance on the phone and, after various attempts to fix problems, they suggest me to try the beta firmware V1.1.00.12_1.00.12_t4 . Wrong. This firmware is so bugged...i've done all the necessary reset and followed all the instructions and now i can't


    When i'm trying to update firmware i select the newest firmware in the choose box but then pressing on "upload" button doesn't work at all. And yes i've tried with Internet Explorer, Mozilla, Chrome, Safari and i've hard resetted the router at least twice... So...now?
Message 1 of 16
jmizoguchi
Virtuoso

Re: Can't upgrade firmware! DGND3700v2

reset the router first and try again
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June Mizoguchi-
Message 2 of 16
guidocioni
Aspirant

Re: Can't upgrade firmware! DGND3700v2

jmizoguchi wrote:
reset the router first and try again


I've reset my router like 5 times...
Message 3 of 16
jmizoguchi
Virtuoso

Re: Can't upgrade firmware! DGND3700v2

Did you lost all your setting to your route? if so you did hard reset correct.. Power on/off is not reset

Also use ethernet cable to the router. You can not use wireless to upgrade firmware
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June Mizoguchi-
Message 4 of 16
guidocioni
Aspirant

Re: Can't upgrade firmware! DGND3700v2

jmizoguchi wrote:
Did you lost all your setting to your route? if so you did hard reset correct.. Power on/off is not reset

Also use ethernet cable to the router. You can not use wireless to upgrade firmware


Man, don't take it personally but i'm not stupid 😄
I've reset the router 5 TIMES, not just turned it off, like the guy from tecnichal support said (turned it off, unplugged all the cable, turned it on, waited, press reset button for 20 sec, wait for turned on). And yes i'm updating using ethernet.
This firmware is not good, i'm just reporting because i know what i'm doing. But now i'd like to know a way to change because i can't move from there..maybe i've to force upgrade on telnet..
Message 5 of 16
guidocioni
Aspirant

Re: Can't upgrade firmware! DGND3700v2

Man, don't take it personally but i'm not stupid 😄
I've reset the router 5 TIMES, not just turned it off, like the guy from tecnichal support said (turned it off, unplugged all the cable, turned it on, waited, press reset button for 20 sec, wait for turned on). And yes i'm updating using ethernet.
This firmware is not good, i'm just reporting because i know what i'm doing. But now i'd like to know a way to change because i can't move from there..maybe i've to force upgrade on telnet..
Message 6 of 16
jmizoguchi
Virtuoso

Re: Can't upgrade firmware! DGND3700v2

use TFTP method try upload the firmware
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VPNCASESTUDY.COM

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June Mizoguchi-
Message 7 of 16
guidocioni
Aspirant

Re: Can't upgrade firmware! DGND3700v2

jmizoguchi wrote:
use TFTP method try upload the firmware


Any guide? links?
Not able to find anything in google that's reliable
Message 8 of 16
jmizoguchi
Virtuoso

Re: Can't upgrade firmware! DGND3700v2

http://forum1.netgear.com/showthread.php?t=30453
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June Mizoguchi-
Message 9 of 16
huhugrub
Aspirant

Re: Can't upgrade firmware! DGND3700v2

Message 10 of 16
mello29
Aspirant

Re: Can't upgrade firmware! DGND3700v2

jmizoguchi wrote:
http://forum1.netgear.com/showthread.php?t=30453

I tried to do that procedure several times, but it didn't worked.
What's the next step?
Message 11 of 16
jmizoguchi
Virtuoso

Re: Can't upgrade firmware! DGND3700v2

Brick unit. New router
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June Mizoguchi-
Message 12 of 16
sabretooth
Apprentice

Re: Can't upgrade firmware! DGND3700v2

You router is toast. Need to buy a new one if you can not unbrick it.
Message 13 of 16
mello29
Aspirant

Re: Can't upgrade firmware! DGND3700v2

Thanks, on Monday I'll call the costumer care.
Message 14 of 16
NUTTER123
Aspirant

Re: Can't upgrade firmware! DGND3700v2

Seems to be a 1.1.00.15 version out now:

http://support.netgear.com/product/DGND3700V2
Message 15 of 16
mello29
Aspirant

Re: Can't upgrade firmware! DGND3700v2

Netgear support helped me and now the problem is solved! 😄
It's very easy: I'm italian, so I set the italian language on the router, but beta firmwares work only in "English". I reset language to english and everything works. 🙂
Message 16 of 16
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