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Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

ENGLISHREBEL
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Cannot Connect to my Modem Using PPPOe on my WNR 3500

I have a Motorola Netopia 2210-02 with my WNR3500 v2. I have been having problems with connecting to my granddaughter using FaceTime on our Macs. Apparently it's something to do with double NAT. I asked Motorola and they showed my how to put my modem in bridge mode (which I assume just passed the Internet connection directly to my router).
However when I go into my router and change it to PPPoe and put in my ISP login and password after I then restart it will not connect to my modem.
Any ideas as to what I'm doing wrong?
Thanks
Alan
Message 1 of 12
jmizoguchi
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Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

http://www.dslreports.com/faq/15817
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June Mizoguchi-
Message 2 of 12
ENGLISHREBEL
Aspirant

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

Sorry but I'm not sure what you're trying to tell me. The link to set up bridging on my modem is what I already know about. It is setting up the PPPOe on my router that I am having problems with. Can you please provide information on what I'm doing wrong as I select PPPOe on the Netgear and enter my ISP logon and password but cannot connect to the modem.
Thanks
Alan
Message 3 of 12
jmizoguchi
Virtuoso

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

Check with ISP for user/pass
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June Mizoguchi-
Message 4 of 12
ENGLISHREBEL
Aspirant

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

jmizoguchi wrote:
Check with ISP for user/pass


I already have a username and password that I've had for years which is how I connected to my ISP with the modem. That same information is to be used in the router now that the modem is in bridging mode but it doesn't let me connect. It's not the username and password that is the issue -- it must be some other setting in the router that needs to be changed and I don't know what -- which is why I posted.
Thanks
Alan
Message 5 of 12
jmizoguchi
Virtuoso

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

if it is PPPoE then should work. route will not work with PPPoA account
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June Mizoguchi-
Message 6 of 12
ENGLISHREBEL
Aspirant

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

jmizoguchi wrote:
if it is PPPoE then should work. route will not work with PPPoA account


I changed my router setting to get an IP address dynamically from my ISP and also get the Domain Name Server Addresses automatically (they were static address before) and now I can access the Internet okay (I haven't checked FaceTime yet as i now need to enter some port forwarding those that FaceTime uses). However I now cannot access my modem setup screens. The only way to do that would be to go back to my original modem settings.
Message 7 of 12
jmizoguchi
Virtuoso

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

you can NOT access once it is bridge. this is normal
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June Mizoguchi-
Message 8 of 12
ENGLISHREBEL
Aspirant

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

jmizoguchi wrote:
you can NOT access once it is bridge. this is normal


Okay, thanks. So to access it in the future I have to set my router back to as it was?
Alan
Message 9 of 12
jmizoguchi
Virtuoso

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

only other way is to put switch between router and modem.

one goes to LAN ports and one goes to WAN/internet ports.

try setting device IP outside of DHCP of netgear router and see if you can access it .
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June Mizoguchi-
Message 10 of 12
ENGLISHREBEL
Aspirant

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

jmizoguchi wrote:
try setting device IP outside of DHCP of netgear router and see if you can access it .


I only ever use my laptop at home on the WiFi network so that will be hard to do. I rarely would need to access the Modem anyway and if I did I have the back up files to restore my router. Now I need to get FaceTime to work with forwarding ports 53 443 etc. Is there any security issues with forwarding ports?
Thanks
Alan
Message 11 of 12
jmizoguchi
Virtuoso

Re: Cannot Connect to my Modem Using PPPOe on my WNR 3500

with uPnP enabled in the router should let you use face time without any ports
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*Visit the site for Non-VPN related Doc & Links* [Windows & Mac user/support]





June Mizoguchi-
Message 12 of 12
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