Cannot access my C6300 router
I'm using Linux and cross checking with Windows 10.
I'm hitting 192.168.0.1
I have factory reset the modem and entered a password. I've preformed 3 factory resets with the same issue.
I have contacted my cable company and they say they have not locked me out of the router (I own it). Is there any way I can confirm that? My provider is Spectrum, and I have my doubts.
I have verified my password with password recovery so I know my password is "good".
I have copy pasted my password as verified by the router that there are no control charecters at least as reported by the modem.
I can't report the version or firmware because I cannot log in.
I feel kind of stupid because I have 32 years experience in large IT installations. One thing I've learned is that no matter how experenced you are, you can still make a mistake.
One thing is that there was a lighting storm about the time this started happening. I have another router without WiFi from NetGear as a cold spare. Can I change it's mac address? Because Spectrum says that changing it will cut off service immediately, but it takes 7 to 14 days for the new one to become active. (I'm shaking my head at that. I used to work for a large cloud provider. We could move your server from Virginia to Hong Kong in less than 10 minutes and keep your server available until complete. You -might- see 1 second of down time.)
Re: Cannot access my C6300 router
> [...] my C6300 router
C6300[v1] or C6300v2? Look at the product label.
> Model: C6300BD-1TLAUS|DOCSIS 3.0 Cable Gateway Wi-Fi AC
Is that accurate? Or were you grasping at straws because you didn't
start at the right place?:
> I'm hitting 192.168.0.1
In some web browser or other, on some computer or other, connected
somehow to the C6300?
> [...] I have factory reset the modem [...]
How, exactly? Did the LEDs do anything interesting when you did
whatever you did? After a settings reset, I'd expect "admin" and
"password" to get you into the management web site.
> [...] and entered a password. [...]
Where? Why? What? Did the C6300 demand that you change it? Did
"password" not work?
> [...] I have contacted my cable company and they say they have not
> locked me out of the router (I own it). Is there any way I can confirm
> that? [...]
Disconnect the co-ax cable from the C6300, and then repeat the
settings reset. If that cable's not connected, then I doubt that the
muggles at Spectrum would be able to do anything to your C6300.
> [...] I have verified my password with password recovery [...]
I don't know what that means. I don't have a C6300[vX] connected to
Spectrum, so I know nothing beyond what's in the User Manual and what's
in your description (which reveals not much).
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Read?
> One thing is that there was a lighting storm about the time this
> started happening. [...]
Fried equipment is always a possibility.
> [...] I have another router without WiFi from NetGear [...]
Not a very detailed description of anything.
> [...] Can I change [its] mac address? [...]
Probably. Wait a minute, while I fetch the User Manual for "another
router without WiFi from NetGear", and I'll check.
> [...] 7 to 14 days [...]
My limited experience with Comcast suggests that a phone call can get
it done in a minute or two (after you reach a human), but that's not