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Cannot connect to remote PC using RDP

Subhuman44
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Cannot connect to remote PC using RDP

I have a co-worker that wishes to use her laptop (from her home) to connect to the PC in her office using RDP. When she tries it, it attempts to intialize the connection but just sits there until it times out and displays the standard Windows message about making sure the remote PC is connected to the internet with remote access enabled. I can take her laptop to my home and it works perfectly. My ISP is AT&T using their gatway to connect. I did not have to change any settings on the gateway to make this work. At her home her ISP is Cox and she is using a model C6250 cable modem router. Both the laptop and the remote PC are running Windows 10 Pro. I have been unable to figure out why this does not work. 

 

Anyone have any suggestions? 

Model: C6250|AC1600 WiFi Cable Modem Router
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antinode
Guru

Re: Cannot connect to remote PC using RDP

> [...] At her home her ISP is Cox and she is using a model C6250 cable
> modem router. [...]

 

   No other gizmos between the Windows system and the C6250?  An extra
router in there could cause problems.

 

> [...] I can take her laptop to my home [...]

 

   And the other way?

 

> [...] I did not have to change any settings on the gateway to make
> this work. [...]

 

   As expected.  For an outgoing connection like that, no special
configuration is required.  (The special stuff is all on the server
side, for the incoming connection.)

 

> Anyone have any suggestions?


   Not I.  Other than unlikely things like a hostile firewall on the
remote-desktop side, or some bizarre misconfiguration of the C6250,
nothing leaps to mind.

 

   Try a settings reset (and manual reconfiguration) on the C6250?

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