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Cannot connect to remote desktop!

Highflyer5
Aspirant

Cannot connect to remote desktop!

I have a new R6400 router and cannot connect to my work computer through Microsoft remote desktop when I am connected to this router. When I click to connect it searches and says it cannot find the computer (error code: 0x104). When I log onto my cell phone network or any other Wi-Fi I have no issues connecting. Is there something I need to change on my new router to allow me to connect to my work computer through remote desktop? I have a basic background in computing and networking so beyond plug and play and basic setup im not sure what to do. Thanks.
Message 1 of 5

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Cannot connect to remote desktop!

Hi @Highflyer5,

 

Please try port forwarding port 3389. You can check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/24046

 

Regards,

 

Dexter

Community Team

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Message 4 of 5

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schumaku
Guru

Re: Cannot connect to remote desktop!

Explain more - direct Remote Desktop Access from the Internet form the mobile phone? While technically possible, this reads a little bit strange to me... No VPN or the like in the play?

Message 2 of 5
Highflyer5
Aspirant

Re: Cannot connect to remote desktop!

I use Microsoft's remote desktop from my cell phone, to connect to a computer at work. When I am connected to this new router via Wi-Fi, remote desktop says it cannot find my work computer. If I dissconect from this new router and try any other Wi-Fi or my Verizon 4g cell phone network, remote desktop is able to find my work computer and connect. Sorry I do not know what a VPN is.
Message 3 of 5
DexterJB
NETGEAR Moderator

Re: Cannot connect to remote desktop!

Hi @Highflyer5,

 

Please try port forwarding port 3389. You can check the link below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/24046

 

Regards,

 

Dexter

Community Team

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: Cannot connect to remote desktop!

Hi @Highflyer5,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 5 of 5
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