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Cant see backup drive in nework after firmware update

PSE
Aspirant
Aspirant

Cant see backup drive in nework after firmware update

I recently update the firmware to v1.0.4.16 after recieving email from negear.  Now I notice that the backup usb drive is not showing up in the network in file explorer.   It did prioor to the formware update.  I've reinstalled Genie and Ready Share Vault.  Genie and Ready Share Vault recognize the backup drive and it seems to be backing up normally.  But the drive is not showing up in my network.

 

Any thougghts? 

Model: R6250|Smart WiFi Router (AC1600)
Message 1 of 5

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Cant see backup drive in nework after firmware update

Hi @PSE,

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!

 

Regards,

 

Dexter

Community Team

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Message 5 of 5

All Replies
DexterJB
NETGEAR Moderator

Re: Cant see backup drive in nework after firmware update

Hi @PSE,

 

Have you tried re-mapping the ReadySHARE drive? If not, please try doing so.

 

Regards,

 

Dexter

Community Team

 

Message 2 of 5
DexterJB
NETGEAR Moderator

Re: Cant see backup drive in nework after firmware update

Hi @PSE,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 5
PSE
Aspirant
Aspirant

Re: Cant see backup drive in nework after firmware update

Thanks for the follow-up.  Once I mapped the network drive everything is good.

Paul

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: Cant see backup drive in nework after firmware update

Hi @PSE,

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!

 

Regards,

 

Dexter

Community Team

Message 5 of 5
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