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Orbi WiFi 7 RBE973
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Case number

hholtkamp1227
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Case number

I am trying to register my router so I get priority in the support queue, but although the registration process says I successfully registered it, I don't see how to get a support case number. Can anyone make a suggestion?

Message 1 of 4

Re: Case number


@hholtkamp1227 wrote:

I am trying to register my router so I get priority in the support queue, but although the registration process says I successfully registered it, I don't see how to get a support case number. Can anyone make a suggestion?


Does the device show up in MyNetgear?

 

https://my.netgear.com/myNETGEAR/myProducts.asp

 

That will tell you if it is registered.

 

If so, start a support case there.

 

If you are not registered, start here:


NETGEAR Product Registration FAQ | Answer | NETGEAR Support

 

First, of course, if you have  a problem that needs fixing it can be quicker to start on this place, especially after the 90 days of free support.

 

 

 

Message 2 of 4
Marconavarro
Aspirant

Re: Case number

46272278
Message 3 of 4

Re: Case number


@Marconavarro wrote:
46272278

Is that some sort of request for help?

 

This isn't the place to contact the official support team.

 

 

 

 

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