D6300 unable to login to router or access web address....

I have a D6300 router which worked correctly with Netgear Genie - now since connecting to fibreoptic with BT ECI NGA Type 1B I have full internet connection and network using EX6200 is working correctly - the network map is showing in Netgear Genie. However, I cannot access Router Login through genie nor through web address login. I have attempted all solutions suggested on the internet including using alternative to IE, soft and hard resets of D6300
Advice and suggestions would be appreciated - thanks
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NETGEAR Employee Retired

Re: D6300 unable to login to router or access web address....

Sorry but I’m not a DSL user, so could be off target here but…
The new BT modem that you have looks like a router to me, are you connecting the D6300 to it using the D6300’s Ethernet WAN port? If so then you are effectively running two routers in series. Assuming you have a computer running a Microsoft Windows OS, go to a Command Prompt (Start, All Programs, Accessories) and type ipconfig /all, the IP address of the Gateway should be the router IP address, which is normally for a Netgear router, but can automatically change to if the Netgear has detected another Private network on it’s WAN interface (another 192.168.x.y network).
Working on behalf of Netgear
My name is Andy
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