D6400 Password Reset

Hello, vanguardAUD,

Have you tried to reset the router and set it up again? There might be a chance that it will work. 

Regards,
Rhys
Community Team

 

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vanguardAUD wrote:
I reset my admin password via the “forgot password” feature, the system recovered an admin password for me to use.

The unit is not accepting the password and I’m really stuck!

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If you are talking about access to the browser's graphical user interface (GUI), the router's controls, these are on the label for your device, along with the default wifi login details. The username is fixed at admin. The default password is password.

If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support