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DGN1000 and Sky Anytime+ fails

jeremy116
Aspirant

DGN1000 and Sky Anytime+ fails

Hi,
on 20th March 2012, Sky opened up their Anytime+ service to users of other broadband providers other than Sky. I have spent 2 days trying to understand why it didnt work for me, until I found out that the DGN1000 is incompatable with the Anytime+ service.
I have a Sky+ HD box, Anytime+ is enabled, IP address recieved, but it comes up with SERVICE CONNECTION FAIL.
I replaced it with my older DG834 (the same router that Netgear make for Sky), and it works fine.
I have loaded the latest firmware 1.00.41 and still no success.
Why does the old one work and the new one not work ?
Can Netgear produce a firmware to fix the issue, or is it chipset related ? Will I have to buy a new router ??
Message 1 of 6
jmizoguchi
Virtuoso

Re: DGN1000 and Sky Anytime+ fails

contact support directly.

my.netgear.com
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Message 2 of 6
flatmouse
Aspirant

Re: DGN1000 and Sky Anytime+ fails

Found answer on helpforum. This worked immediately for me. (An alternative was to update your firmware on router but mine already up to date). Michael769 posted:

Anytime+ and the Netgear DGN1000 (All ISPs)
[ Edited ]
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on 22-03-2012 07:59 PM - last edited on 22-03-2012 08:00 PM

Just for the visiblity of folks using the Netgear DGN1000 on ISPs other than Orange who are experencing trouble getting anytime+ to work.



Anytime+ does not work correctly with the default setup on the DGN1000 - fortunately the solution is simple.



1. Go into your routers setup (point your browser at 192.168.0.1).

2. Go to the ADSL Settings Section.

3. Change Multiplexing Method to "LLC-BASED"

4. Hit apply.



Your Anytime connection should now work OK. You should not need to restart the router.
Message 3 of 6
jeremy116
Aspirant

Re: DGN1000 and Sky Anytime+ fails

flatmouse wrote:
Found answer on helpforum. This worked immediately for me.


1. Go into your routers setup (point your browser at 192.168.0.1).

2. Go to the ADSL Settings Section.

3. Change Multiplexing Method to "LLC-BASED"

4. Hit apply.



Your Anytime connection should now work OK. You should not need to restart the router.


Beat me to it ! I too found the same solution and it worked. Interestingly the older 834 router worked fine using VC-Based multiplex, but this DGN1000 needs the LLC-based multiplex.
Message 4 of 6
LupusLeodis
Aspirant

Re: DGN1000 and Sky Anytime+ fails

i can switch to LLC based but my internet link won't come up (ISP talk talk)
Message 5 of 6
LupusLeodis
Aspirant

Re: DGN1000 and Sky Anytime+ fails

doesn't work for me (Talk Talk rather than orange) 1.1.00.41_ww
Message 6 of 6
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